{"id":3343880,"url":"https://alion.io/job/firstrand-branch-controller","title":"Branch Controller","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":59},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-27T16:35:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T08:11:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nTo manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiencesHello Future Branch Controller\nWelcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.\nAs part of our team in FNB Points of Presence, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.\nYou will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.\nNow’s the time to imagine your potential in a team where you can become the best version of yourself.\nAre you someone who can:\nDrive and monitor branch operations to achieve maximum effectiveness.\nLead digital migration initiatives and actively influence customer adoption of electronic banking.\nEnsure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.\nIdentify opportunities to grow the customer base with creditworthy and profitable customers.\nFocus on optimising service delivery processes to enhance customer satisfaction.\nPrevent wastage and continuously identify process improvements to reduce costs.\nManage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.\nQualification & Experience Requirement\nMinimum Qualification: Grade 12/ NQF Level 4 \nPreferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields\n4 - 5 years of experience in operations within a branch or similar environment\nundefined You will be an ideal candidate if you possess the following:\nStrong understanding of branch operations, audit processes, and risk management.\nProven ability to drive operational effectiveness and support digital migration initiatives.\nExperience managing and coaching teams to achieve high performance.\nAbility to identify commercial growth opportunities and enhance customer satisfaction.undefined\nYou will have access to:\nOpportunities to lead and influence operational excellence in a dynamic environment.\nA challenging workplace that encourages continuous improvement and innovation.\nPersonal and professional development opportunities to grow your leadership capability.\nThe chance to make a meaningful impact on branch performance and customer experiences. \nYou can be a match if you are:\nA strong leader with the ability to inspire, guide, and motivate a team.\nOperationally focused with an eye for detail and strong compliance discipline.\nCustomer centric, solution driven, and committed to service excellence.\nSkilled in planning, organising, and resource management.\nAgile, adaptable, and able to manage competing priorities.\nPassionate about improving processes, driving efficiency, and reducing costs.\nAble to work independently while maintaining strong collaborative relationships.\nApply now if you are ready to take the next step in your leadership career as an FNB Points of Presence: Branch Controller, leading teams to deliver outstanding customer outcomes and sustainable business growth.\nAll appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n03/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Investment Banking & M&A Advisory","Digital Banks & Neobanks","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-27T16:35:48Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.902,"p_room":0.945,"age_days":5,"expected_fill_days":11,"reasons":["conf:8","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/firstrand-branch-controller","json_url":"https://alion.io/job/firstrand-branch-controller.json","meta":{"generated_at":"2026-11-02T11:27:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15756,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436},"rest":"https://alion.io/mcp/rest/get_company?id=4436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstrand-branch-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstrand-branch-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstrand-branch-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstrand-branch-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstrand-branch-controller"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3343880}},{"tool":"search_jobs","arguments":{"company":"firstrand.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3343880},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}