{"id":3343882,"url":"https://alion.io/job/firstrand-branch-delivery-operations-manager","title":"Branch Delivery Operations Manager","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":12,"ghost_share":0,"stale_share":0.083,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vredenburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":42000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:35:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-27T22:01:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nTo execute and implement operational policies, procedures, risk and compliance processes to mitigate risk and improve operational efficiencies by providing support and solutions to ensure optimal operational efficiency to deliver an excellent customer experienceHello Future Branch Delivery Operations Manager\nWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.\nAs part of our FNB Points of Presence (POP) team, the Branch Delivery Operations Manager plays a critical role in executing and implementing operational policies, procedures, risk, and compliance processes within the branch. This role is accountable for improving operational efficiencies, managing risk, and enabling optimal service delivery to ensure an excellent and consistent customer experience.\nThe Branch Delivery Operations Manager provides operational leadership, practical solutions, and people management to ensure day-to-day branch operations align to FNB’s operational strategy, governance standards, and customer expectations.\nNow’s the time to imagine your potential in a leadership role where operational excellence and service delivery come together.\nAre you someone who can:\nExecute and implement operational policies, procedures, and compliance processes to mitigate risk and monitor and continuously review operational performance to deliver sustainable results\nCompile and present operational and performance reports to guide informed business decisions\nAnalyse data and trends to identify opportunities for efficiency and improved service outcomes\nPlan and deliver value added process improvements, initiatives, and services aligned to operational strategy\nSupport the development of tactical plans and translate these into effective operational execution\nEnsure branch operations consistently meet or exceed customer service expectations\nManage and lead employees by creating an environment that supports growth, accountability, and performance excellence\nDrive a strong culture of compliance, ensuring adherence to legislative, audit, and governance requirements\nPartner with stakeholders to resolve operational challenges and implement practical solutions\nQualification & Experience Requirement:\nMinimum Qualification: Grade 12/ NQF Level 4\nPreferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields\n4 - 5 years of experience in branch operations, or operational management within banking or financial services\nYou will be an ideal candidate if you possess the following:\nStrong understanding of operational risk, compliance, audit, and governance requirements\nDemonstrated ability to identify inefficiencies and implement process improvements\nExperience in managing people, performance, and team development\nAbility to translate strategy into operational plans and measurable outcomes\nYou will have access to:\nA leadership opportunity within a dynamic Points of Presence environment\nExposure to operational strategy execution and continuous improvement initiatives\nOngoing learning and development aligned to leadership and operational excellence\nThe opportunity to influence service quality, risk outcomes, and operational performance\nYou can be a match if you are:\nOperationally focused with a strong risk and compliance mindset\nResults driven with a passion for service excellence and efficiency\nAnalytical and comfortable working with data, reports, and insights\nA people centric leader who builds capable, engaged teams\nProactive, solution oriented, and innovative in your approach\nOrganised, disciplined, and able to manage complexity in a fast-paced environment\nCommitted to ethical conduct and high governance standards\nApply now if you are ready to take the next step in your career as an FNB Points of Presence: Branch Delivery Operations Manager, driving operational excellence and outstanding customer experiences.\nAll appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n04/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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