{"id":4069706,"url":"https://alion.io/job/firstrand-call-centre-agent-2-2","title":"Call Centre Agent-2","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":11,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-11T12:58:58Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T20:28:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nResponsible for delivering high-quality customer service through telephone and digital channels, ensuring that customer queries are addressed promptly and resolved efficiently. Acts as a key point of contact to enhance customer satisfaction and support continuous service improvement.Hello Future Call Centre Agent\nWelcome to FNB, we design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.\nAs part of our team in FNB Short Term Insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.\nAre you someone who can:\nHave Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols\nDrive significant growth and profitability in the context of cost management.\nManage costs / expenses within approved budget to achieve cost efficiencies.\nDeliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.\nResolve all customer queries efficiently, and within agreed timelines.\nMaintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.\nEnsure all communications with clients are professional, resulting in compliments.\nEnsure client investigation deadlines are met, and consultant keeps the client continually in the loop.\nProvision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information.\nComply with governance in terms of legislative and audit requirements.\nEnsure efficiency of service productivity and performance in Call Centre.\nEnsure that all issues or feedback arising out of client contact be accurately recorded on the approved business system.\nReport on required Call Centre activities and deliveries to improve business results.\nYou will be an ideal candidate if you have:\nPersonal Lines (motor Vehicle/Home contents/Portable Possessions) knowledge/experience/exposure - at least 2 years a must (which does not include medical insurance, life cover).\nCommercial Lines experience\nCompleted RE and FAIS qualification will be advantageous\nMinimum Qualification: Grade 12\nGood Telephone and Email etiquette\nYou will have access to:\nOpportunities to network and collaborate.\nA challenging working environment\nOpportunities to innovate.\nWe can be a match if you are:\nAdaptable and curious\nAnalyse complex data sets\nThrive in a collaborative environment.\nApply now if you are interested in taking the next step. We look forward to engaging with you!\nAll appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n19/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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