{"id":2898405,"url":"https://alion.io/job/firstrand-call-centre-agent-2","title":"Call Centre Agent","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Randburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T15:49:58Z","board_verified":false,"closed_at":"2026-10-22T15:49:58Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nHello Future Call Centre AgentWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.\nAs part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.\nAre you someone who can:\nAddress customer needs in order to meet or exceed customer expectations.\n\nContribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.\n\nAdhere to schedules to perform assigned work\n\nComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.\n\nIdentify and escalate risk as normal part of work.\n\nResolve customer dissatisfaction/complaints by taking ownership of the problem.\n\nDeliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.\n\nPlan and schedule activities to improve service.\n\nRespond to customer queries logged via phone, email and live chat to ensure full resolution of the query.\n\nFollow up with customers to ensure resolution of query by other stakeholders where relevant.\n\nPlace operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.\n\nDemonstrate teamwork as a valued team player.\n\nYou will be an ideal candidate if you:\nHave a minimum of a Matric/Grade 12\n\nHave an NQF 5 qualification\n\nHave a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry\n\nYou will have access to:\nAn innovative work environment\n\nOpportunities for personal and professional growth\n\nCollaborative teams\n\nWe can be a match if you are:\nAnalytical\n\nAttention to detail\n\nStrong communicator\n\nApply now if you are interested in taking the next step. We look forward to engaging with you!\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n22/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.","description_format":"text","description_chars":2723,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-20T05:32:03Z"},{"event":"close","at":"2026-10-22T15:49:58Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/firstrand-call-centre-agent-2","json_url":"https://alion.io/job/firstrand-call-centre-agent-2.json","meta":{"generated_at":"2026-10-23T13:50:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436},"rest":"https://alion.io/mcp/rest/get_company?id=4436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstrand-call-centre-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstrand-call-centre-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstrand-call-centre-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstrand-call-centre-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstrand-call-centre-agent-2"}]}