{"id":3799257,"url":"https://alion.io/job/firstrand-client-fulfilment-operations-specialist","title":"Client Fulfilment Operations Specialist","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":11,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-05T10:46:23Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T08:17:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nDear Future Client Fulfilment Operations Specialist,RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.\nUnited by our proud heritage and strong ethics. Innovative ideas, it’s the magic of our people and culture that sets us apart.\nNow, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.\nThis role entails supporting a centralised processing and fulfilment function by ensuring that all legal documents for product and channel requests (opening, closing and maintenance) are accurate and compliant.\nAre You Someone Who Can:\nReceive, review, and validate documentation for product and channel requests from clients or internal stakeholders, ensuring alignment with the bank’s fit-for-processing standards.\nVet documentation for accuracy and completeness and execute approved requests.\nMaintain proactive communication with clients, providing regular updates on activation status, managing expectations, and ensuring timely resolution.\nAccurately process new and existing client requests for channel onboarding (e.g., online platforms, host-to-host integrations) and product activations.\nVerify and manage client information, ensuring accurate updates in internal systems and maintaining detailed records of all setup processes for audit and reporting purposes.\nEngage in document management by indexing validated documentation, archiving outdated records, and ensuring the most current documentation is maintained.\nInterpret legal and banking documentation across various entity types to support request resolution and ensure regulatory compliance.\nAct as the first point of contact for resolving product or channel-related issues during setup, liaising with internal teams such as IT, Risk, and Compliance to ensure seamless delivery.\nCollaborate with Product Managers to understand product requirements and timelines, ensuring efficient and timely delivery to meet client deadlines.\nConduct regular reviews of fulfilment processes to identify opportunities for improvement, maintain accuracy, and ensure compliance.\nIdentify and escalate potential risks within processes and contribute to continuous improvement initiatives based on client feedback.\nBuild and maintain strong relationships with clients and stakeholders, adhering to service level agreements to foster trust and satisfaction.\nTake accountability for accuracy and error-free deliverables and ensure that encrypted client data (e-mails) is sent to clients.\nEngage in the execution and support of product and channel-related fulfilment processes, including processing client requests for channel setups and product activations.\nEnsure accuracy, compliance with regulatory requirements, and timely completion of tasks, directly contributing to client satisfaction and operational efficiency.\nSupport onboarding and training of new team members on product and channel fulfilment processes.\nEnsure timely and efficient delivery of requested channels and products to meet client deadlines.\nGather client feedback on product/channel setups and incorporate improvements into processes.\nYou Will Be An Ideal Candidate If You Have:\na Bachelor of Commerce in a related field\n2 to 5 years' experience in Client Experience and Value Management\nYou Will Have Access To:\nOpportunities to network and collaborate\nChallenging Working\nOpportunities to innovate\nWe Can Be a Match If You Are:\nCurious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.\nObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.\nAre you interested to take the step? We look forward to engaging with you further. Apply now!\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n13/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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