Client Payments Solutionist -1

Job Description

Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.

• To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.
• Ensuring high levels of engagement, performance, and development.
• Day-to-day execution of payroll collection and reconciliation processing
• Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.
• Ensure that all settlements are completed accurately and on time, addressing any delays or errors.

Technical Knowledge and Skill Requirements of Role

• Analytical mindset and strong detail orientation
• Good judgment, problem solving and decision-making abilities.
• Deadline driven
• Process mindset
• Ability to work in a team.
• Sound understanding of the insurance environment.
• Relevant product, systems and process knowledge relevant to the payroll industry
• Understanding an awareness of payment operations client facing and back -office processes
• Other:
  • Advanced proficiency in Microsoft Office Suite•
  • Payroll understanding and experience•
  • Insurance knowledge
  • Advance proficiency in Excel

Education and Qualifications

• Business-related Diploma / degree
• 10-years’ experience in reconciliation and data matching

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.