{"id":2938068,"url":"https://alion.io/job/firstrand-client-payments-solutionist-1","title":"Client Payments Solutionist -1","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":40000,"period":"year","method":"role_country_seniority_unknown","sample_n":119},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:35:46Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T15:49:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nPerform the day-to-day operations for Client Payroll Collection Solution, ensuring the effective execution of payment processing, reconciliations, and client servicing, and operational support to ensure the team delivers seamless payment collection solutions.Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.\nTo ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high. \nEnsuring high levels of engagement, performance, and development. \nDay-to-day execution of payroll collection and reconciliation processing \nEnsure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries. \nEnsure that all settlements are completed accurately and on time, addressing any delays or errors.\nTechnical Knowledge and Skill Requirements of Role\nAnalytical mindset and strong detail orientation\nGood judgment, problem solving and decision-making abilities.\nDeadline driven\nProcess mindset\nAbility to work in a team.\nSound understanding of the insurance environment.\nRelevant product, systems and process knowledge relevant to the payroll industry\nUnderstanding an awareness of payment operations client facing and back -office processes\nOther:Advanced proficiency in Microsoft Office Suite• \nPayroll understanding and experience• \nInsurance knowledge \nAdvance proficiency in Excel\n\nEducation and Qualifications\nBusiness-related Diploma / degree\n10-years’ experience in reconciliation and data matching\nJob Details\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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