{"id":4229702,"url":"https://alion.io/job/firstrand-client-service-representative","title":"Client Service Representative","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windhoek, Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-13T09:19:51Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T13:46:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTo provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requestsAnalyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship\nHello Future WesbankSales and Service Consultant\nWelcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.\nAs part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.\nRole Overview: To provide customers with excellent service through prompt and efficient assistance,\nunderstanding customer needs, and processing requests with accuracy and care.\nAre you someone who can:\nDeliver unparalleled customer service whilst focused on sales objectives\nComply with governance, compliance, and operational standards\nEnsure first-time resolution of customer queries and complaints\nBuild and maintain stakeholder relationships to support customer needs\nUse your good analytical and organizational skills\nMaximize sales opportunities, cross-selling, and digital adoption\nEffectively work under pressure and meet tight deadlines\nDrive customer satisfaction by proposing and supporting process improvements \nundefined\nYou will be an ideal candidate if you:\nYou will be an ideal candidate if you:\nHave a Grade 12 qualification (Diploma preferred)\nHave 1 to 3 years of experience in a similar client service environment\nPossess strong WesBank product knowledge and sales support capabilities\nYou will have access to:\nOpportunities to network and collaborate\nA challenging and dynamic working environment\nOpportunities to innovate\nWe can be a match if you are:\nCurious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.\nAlways doing the right thing - you fight for ethical conduct and transparency.\nValue differences - be inclusive, gracious, decent, and humble.\nBuild trust not territory - you create a culture of sharing by unlocking our collective wisdom to achieve the best results.\nAre you interested to take the step? We look forward to engaging with you further. Apply now!\nClosing Date: 25 November 2026\nAll applications must be done via the Group’s application portal. To access the portal click on the link below.\n(Workday (myworkdayjobs.com)\nAll appointments will be made in line with FirstRand Groups s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n26/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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