{"id":1951777,"url":"https://alion.io/job/firstrand-custody-client-service-specialist","title":"Custody Client Service Specialist","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-06T10:20:23Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T05:32:03Z","board_verified":false,"closed_at":"2026-10-20T05:32:03Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Job Description\nThe purpose of the role is as follows:To provide Custody clients with high quality service and relevant support required throughout the full value chain i.e., account setup to closure.\nTo maintain open lines of communication with such clients to retain and enhance the clients’ overall experience\nResponsibilities:\nInvestigate issues that clients face with their Custody and Corporate Events (dividends, income, mandatory/voluntary etc.) and reply to client queries using the bank's query management tool.\nBecome involved in the coordination, monitoring, record keeping and reconciliation of account opening, amendment and closing requests.\nRespond to client queries concerning custody/settlements activity and cash (unaffirmed / mismatched / failed trades / debit-credit entries investigation as well as Corporate Events.\nDispatch supporting reports required by direct clients in relation to the above issues, as per the mutually agreed process.\nEngage in the safekeeping of any client documentation required for the account administration process.\nInvestigate corporate event and settlement issues, respond to client cash inquiries and market questionnaires and respond to ad hoc requests, thus contributing to the establishment and maintenance of the bank's reputation for service excellence in Custody.\nBecome actively involved in client visits and service reviews.\nSupport Line Manager, when needed, with any supporting documents required for client visits/service reviews.\nAdhere to processes and controls to identify and mitigate risks and ensure timely escalation of control issues and reputation risks.\nDemonstrate leadership on regulatory and compliance matters. Maintain awareness of risk and minimise the likelihood of it occurring through its identification, assessment, mitigation and control.\nDevelop, encourage, and nurture collaborative relationships across area of specialisation.\nProvide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.\nQualifications and Experience:\nMinimum Grade 12; Tertiary qualification advantageous\nMinimum 3-5 years’ experience within Client Services;\nExperience in a Securities environment advantageous\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n13/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.","description_format":"text","description_chars":2832,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-06T10:20:23Z"},{"event":"close","at":"2026-10-20T05:32:03Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/firstrand-custody-client-service-specialist","json_url":"https://alion.io/job/firstrand-custody-client-service-specialist.json","meta":{"generated_at":"2026-10-21T19:31:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436},"rest":"https://alion.io/mcp/rest/get_company?id=4436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstrand-custody-client-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstrand-custody-client-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstrand-custody-client-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstrand-custody-client-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstrand-custody-client-service-specialist"}]}