{"id":3609320,"url":"https://alion.io/job/firstrand-customer-value-proposition-manager","title":"Customer Value Proposition Manager","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-02T13:16:16Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T03:03:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTo formulate and execute tactical customer value proposition strategies for the sub-segments within the Retail segment. The role is responsible for growing customer acquisition, engagement, revenue, and profitability through CX improvements, innovative propositions, partnerships, and customer-centric solutions aligned to segment needs.Key Responsibilities\nDevelop and execute the value proposition strategy for the relevant subsegment(s)/niche(s)\nUse customer, market, and competitor insights to identify and unlock growth opportunities and shape proposition design\nDrive acquisition, activation, retention, cross-sell, and engagement initiatives\nManage the proposition lifecycle from design and delivery to optimisation and performance monitoring.\nPartner with Product, Digital, Sales, Analytics, Marketing, Risk, and Operations to deliver aligned customer solutions.\nBuild partnerships that support the relevant subsegment(s)/niche(s)\nManage and report on delivery plans, budgets, business cases, and return on investment\nTrack proposition performance, customer behaviour, profitability, and management information\nMinimum Requirements\nQualifications\nBachelor's Degree in Commerce, Business Management, Marketing, Economics, or related field\nHonours Degree advantageous.\nExperience\n6 to 8 years' experience in Product Management, Proposition Management, Customer Strategy, Digital Banking, Marketing, Retail Banking or Insurance\nExperience managing entry or mass-market propositions preferred\nUnderstanding of the retail segment customer preferred\nCompetencies\nStrategic Thinking, \nCommercial Acumen\nCustomer Focus\nInsight & Analytics\nProposition Management\nProduct Innovation\nRevenue Growth\nFinancial Management\nInfluencing\n#Post\n#FNB\n#Li-TM10\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n10/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.","description_format":"text","description_chars":2361,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Investment Banking & M&A Advisory","Digital Banks & Neobanks","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-11-02T13:16:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/firstrand-customer-value-proposition-manager","json_url":"https://alion.io/job/firstrand-customer-value-proposition-manager.json","meta":{"generated_at":"2026-11-04T04:32:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436},"rest":"https://alion.io/mcp/rest/get_company?id=4436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstrand-customer-value-proposition-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstrand-customer-value-proposition-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstrand-customer-value-proposition-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstrand-customer-value-proposition-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstrand-customer-value-proposition-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3609320}},{"tool":"search_jobs","arguments":{"company":"firstrand.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3609320},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}