{"id":3898992,"url":"https://alion.io/job/firstrand-foreign-exchange-team-leader","title":"Foreign Exchange Team Leader","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":11,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Windhoek, Namibia"],"countries":["NA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T21:53:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nTo oversee and coordinate daily team operations, ensuring efficient task execution, optimal resource utilisation, and consistent workflows that achieve operational objectives and maintain high quality standards.Hello Future Foreign Exchange Team Leader\nAt RMB, we believe exceptional people create their own opportunities by challenging convention and creating sustainable impact. Our proud heritage, strong values, and entrepreneurial culture set us apart, but it is our people who bring our purpose to life every day.\nWe are looking for a high-performing Foreign Exchange Team Leader to join our team and lead the delivery of exceptional foreign exchange operations, customer service, and operational excellence.\nRole Overview:\nAs a Foreign Exchange Team Leader, you will lead and support a team responsible for delivering efficient, accurate, and compliant foreign exchange services. You will play a critical role in driving operational performance, managing risk, developing team capability, and ensuring an outstanding customer experience\nAre you someone who can:\nLead and oversee daily team operations to ensure delivery against service, quality, and performance standards.\nPlan, allocate, and manage workloads to ensure efficient and timely execution of activities.\nEnsure adherence to policies, procedures, governance standards, and regulatory requirements.\nMonitor team performance against key operational metrics and implement improvement initiatives where required.\nReview work outputs to ensure accuracy, consistency, and compliance.\nCoach, mentor, and develop team members to build capability and drive high performance.\nAct as the first point of escalation for operational challenges, customer queries, and service-related issues.\nIdentify operational risks, control weaknesses, and process inefficiencies, implementing appropriate corrective actions.\nPrepare and communicate operational reports, performance insights, and management information.\nMaintain accurate records, documentation, and audit trails in line with governance requirements.\nSupport the implementation of process improvements, system enhancements, and business initiatives.\nFoster a collaborative, customer-focused, and high-performing team culture.\nDrive operational efficiency and continuous improvement across all foreign exchange activities.\nMonitor and report on daily, weekly, and monthly performance aligned to business and strategic objectives.\nYou will be an ideal candidate if you have:\nA relevant Degree in Banking, Business, Finance, Commerce, or Operations Management.\n3 to 5 years' experience within a banking, foreign exchange, or operational environment.\nDemonstrated experience leading, coaching, or supervising a team.\nExperience managing operational processes, controls, and performance delivery.\nKnowledge:\n\nForeign exchange products, services, and transaction processes.\nOperational management and workflow coordination.\nExchange Control Regulations and Anti-Money Laundering (AML) requirements.\nGovernance, risk, and compliance management.\nPerformance measurement, reporting, and operational metrics.\nCustomer service and stakeholder management principles.\nTechnical Skills\nTeam Leadership and Performance Management\nForeign Exchange Operations Management\nWorkload Planning and Resource Coordination\nRisk and Control Management\nQuality Assurance and Data Accuracy\nStakeholder Engagement and Query Resolution\nReporting, Analysis, and Performance Monitoring\nProcess Improvement and Operational Excellence\nundefined\nundefined\nOpportunities to collaborate with talented professionals across the organisation.\nExposure to a dynamic and innovative banking environment.\nMeaningful work that creates lasting impact.\nContinuous learning, development, and leadership growth opportunities.\nThe opportunity to shape and improve operational excellence within the foreign exchange environment.\nWe can be a match if you are:\nAlways Doing the Right Thing - Act with integrity, accountability, and transparency.\nCurious - Continuously seek new insights and better ways of working.\nDeeply Invested - Take ownership and inspire others to deliver their best.\nValuing Differences - Foster inclusion, respect, and collaboration.\nBuilding Trust, Not Territory - Share knowledge and work together to achieve common goals.\nCourageous - Challenge the status quo and confidently contribute new ideas.\nReady to Lead the Future of Foreign Exchange Operations?\nIf you are passionate about leadership, operational excellence, and delivering exceptional client service, we'd love to hear from you.\nApply today through Workday (Workday (myworkdayjobs.com).\nClosing Date: 20 November 2026\nEmployment Equity\nAll appointments will be made in accordance with FirstRand Namibia's Employment Equity Plan. FirstRand Namibia actively supports the recruitment, development, and advancement of people with disabilities. Candidates are encouraged to voluntarily disclose a disability should they require reasonable accommodation during the recruitment process.\n#Post\n#RMB\n#LI-LA2\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n21/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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