{"id":4185204,"url":"https://alion.io/job/firstrand-local-market-operations-manager-2","title":"Local Market Operations Manager","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":11,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-12T18:08:36Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:08:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nTo manage administration and operations for the relevant branches to reduce operational risks.Hello Future Local Market Operations Manager\nWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.\nAs part of our FNB Points of Presence (POP) leadership team, the Local Market Operations Manager plays a critical role in managing branch administration and operational delivery across the local market and relevant branches to reduce operational risk, strengthen process discipline, and ensure consistent service delivery.\nThe Local Market Operations Manager supports sustainable business performance by driving operational efficiency, cost containment, compliance, and people capability while enabling an excellent internal and external customer experience.\nNow’s the time to imagine your potential in a leadership role where operational control, risk management, and service excellence come together.\nAre you someone who can:\nManage administration and operations across relevant branches to reduce operational risk\nImplement and monitor the Operations and Migration Scorecard for both branch and node\nIdentify and implement process improvements to prevent wastage and reduce costs\nDeliver consistent internal and external customer service excellence aligned to quality standards\nEnsure full compliance with legislative, audit, policy, and governance requirements\nApply innovative thinking to develop solutions that improve organisational and operational effectiveness\nProvide input into the development of tactical strategy and translate it into an effective operational plan\nMonitor operational performance and take corrective action where required\nBuild and sustain collaborative relationships across the FirstRand Group to enhance delivery and execution\nAnalyse operational data and insights to drive informed decision making\nPromote consistent operational standards and best practices across branches\nLeadership, People & Performance:\nManage people by executing leadership and management responsibilities effectively\nCreate an environment that encourages employee growth, accountability, and performance excellence\nSet clear expectations, provide coaching, and support continuous improvement\nActively assess own performance, seek feedback, and pursue development opportunities\nFoster a culture of collaboration, learning, and shared accountability across teams\nQualification & Experience Requirement:\nMinimum Qualification: NQF Level 5 Certificate\nPreferred Qualification: Undergraduate Diploma NQF Level 6 qualification in Banking, Business Management, or related fields\n4 - 5 years of experience in branch operations or financial services\nYou will be an ideal candidate if you possess the following:\nStrong understanding of operational risk, audit, and compliance requirements\nDemonstrated ability to implement operational strategies and scorecards effectively\nExperience leading teams and driving performance improvement initiatives\nStrong analytical and problem-solving capabilities\nYou will have access to:\nA strategic operational leadership role within the FNB Points of Presence environment with opportunities to influence operational excellence and service quality across the local market\nOngoing leadership and professional development\nA collaborative and values driven culture focused on efficiency, quality, and risk discipline\nYou can be a match if you are:\nOperationally focused with a strong risk and control mindset\nDetail oriented and disciplined in execution\nPeople centric with the ability to inspire performance and accountability\nProactive, innovative, and solutions driven\nStrong in stakeholder engagement and Cross functional collaboration\nCommitted to service excellence and continuous improvement\nEthical and aligned to FNB’s values\nApply now if you are ready to take the next step in your leadership career as an FNB Points of Presence: Local Market Operations Manager, strengthening operational control, reducing risk, and enabling excellent customer experiences.\nAll appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n20/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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