{"id":2461006,"url":"https://alion.io/job/firstrand-operations-manager","title":"Operations Manager","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lusaka, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2431},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-13T17:22:23Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T22:35:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTo direct and manage the Operations Processing Centre resources and control all cheques and EFTs processing activities to avoid incurring losses due to non-adherence to the ZECHL Clearing Rules and the bank's policies and procedures by all staff under Processing Operations Manages and controls all administrative and risk related activities for Operations Processing i.e. Protection and security, protection of bank assets and Quarterly updates of PRCIA for Operations Centre. Ensure compliance to all banking procedures and policies. Ensures optimal workflow between branch and Operations CentreEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency\nDrive significant growth and profitability in the context of cost management\nDevelop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service\nEnable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.\nCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members\nTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress\nComply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business\nIdentify report and mitigate operational risk at a product, process and/or channel level within a business unit\nDrive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis\nManage SLA agreements for the Business in line with business objectives\nImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data\nPlan and execute campaigns successfully and on schedule.\nMaintain operational accountability for all campaign execution.\nSupport effective teamwork within the function.\nParticipate and collaborate across teams\nPlan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies\nManage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities\nQualifications and Experienc e\nMinimum Grade 12 Certificate with 5 credits and passes\nin English and Mathematics,\nDegree in Accounting or Banking and Finance or related field.\nEXPERIENCE\n1. At least 3 years role related experience\n2. Leadership experience\n3. Risk Management\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n20/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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