{"id":3997823,"url":"https://alion.io/job/firstrand-supervisor-da-linha-de-cliente","title":"Supervisor da Linha de Cliente","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.167,"time_to_fill_p50_days":11,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maputo, Mozambique"],"countries":["MZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-10T02:01:43Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T20:28:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nTem paixão por liderança, excelência no atendimento e desenvolvimento de equipas? Esta pode ser a oportunidade certa para si.Procuramos um Supervisor da Linha do Cliente para liderar e inspirar a nossa equipa da Linha do Cliente, garantindo uma experiência de serviço excepcional, a eficiência operacional e o alcance dos indicadores de desempenho da área.\nPrincipais Responsabilidades\nSupervisionar e apoiar a equipa de Agentes da Linha do Cliente.\nMonitorar e gerir indicadores de desempenho, produtividade e qualidade.\nRealizar sessões de coaching e desenvolvimento da equipa.\nGarantir o cumprimento dos procedimentos, políticas e requisitos regulatórios.\nGerir situações escaladas e apoiar na resolução de casos complexos.\nContribuir para a melhoria contínua da experiência do cliente e dos processos operacionais.\nApoiar a integração e formação de novos colaboradores.\nRequisitos\nLicenciatura em Gestão, Administração de Empresas, Banca ou área relacionada.\nMínimo de 3 anos de experiência em Contact Center ou Atendimento ao Cliente.\nExperiência prévia em supervisão ou liderança de equipas.\nConhecimento de sistemas de Contact Center, CRM e gestão de casos.\nFortes competências de liderança, comunicação e orientação para resultados.\nCompetências-Chave\nLiderança e gestão de equipas;\nComunicação e relacionamento interpessoal;\nResolução de problemas e tomada de decisão;\nCapacidade analítica;\nOrientação para o cliente e para resultados.\nSe reúne os requisitos e procura um novo desafio para impulsionar a sua carreira, submeta a sua candidatura e venha fazer parte da construção de experiências excepcionais para os nossos clientes.\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n17/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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