{"id":2551531,"url":"https://alion.io/job/firstrand-trade-support-specialist","title":"Trade Support Specialist","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-14T18:07:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T22:35:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nThe purpose of the role is as follows:Provide specialist technical and operational support for business-critical electronic trading and market-data platforms, ensuring availability, stability, performance and operational resilience. The role supports trading applications and associated infrastructure, market and exchange connectivity, production incidents, monitoring, releases, access and change, working closely with trading desks, internal technology teams, exchanges and external vendors.\nKey Responsibilities\nTrading systems support\nProvide L1/L2 technical and operational support for electronic trading and market-data platforms\nTroubleshoot complex production issues across application, server, database, network and integration layers\nSupport trading desks with time-sensitive system, connectivity, order-flow, execution and market-data issues\nOwn incidents from diagnosis and service restoration through root cause analysis and permanent resolution\nCoordinate major incidents across business, technology teams and vendors\nMonitoring, automation and service improvement\nMaintain proactive monitoring, alerting, dashboards and operational health checks\nIdentify stability, performance and monitoring gaps and implement preventative improvements\nDevelop scripts and automation to reduce manual work and improve operational efficiency\nMaintain support playbooks, procedures and technical documentation, and drive recurring-issue remediation\nTrading connectivity and platform administration\nSupport exchange connectivity, FIX sessions, order routing, execution, market access and market-data services\nTroubleshoot integrations between trading platforms, exchanges, vendors and downstream systems\nAdminister application access, entitlements, trading sessions, reference/static data and approved configuration\nSupport exchange releases, certifications and mandatory market changes\nChange, release and operational readiness\nCoordinate production and non-production changes, upgrades, patches and application releases\nSupport UAT, regression testing, implementation and post-release validation Support new-platform onboarding, migrations and production stabilization \nEnsure monitoring, documentation, access, support processes and escalation arrangements are in place for new services\nParticipate in disaster recovery, resilience and business-continuity testing\nRisk, governance and vendor management\nCoordinate vendors and technology partners for incidents, defects, upgrades and service improvements\nSupport technology risk, audit, regulatory and control requirements for supported platforms\nMaintain controls relating to access, production change and platform administration\nIdentify and escalate operational, security and technology risks\nCollaborate with cybersecurity, infrastructure, network, database, architecture and development teams\nQualifications and Experience\nBachelor's Degree in Computer Science, Information Technology, Engineering, Finance or a related field\n3-5 years' experience in a technology or production-support environment, ideally with exposure to trading systems or financial-markets technology\nExperience supporting business-critical enterprise applications and integrated technology environments\nExperience with incident, problem, change and release management Experience working with technology vendors and cross-functional technical teams\nTechnical and Functional Skills\nElectronic trading systems, financial markets and trade lifecycle\nOrder routing, execution, market connectivity and market-data flows\nFIX protocol and electronic trading connectivity\nLinux/Unix, SQL, networking and application troubleshooting\nScripting, automation, monitoring and alerting technologies\nCloud platforms and infrastructure\nAccess management, cybersecurity and operational controls\nDisaster recovery and operational resilience\nKey Competencies\nStrong analytical and troubleshooting capability\nOwnership and problem-solving mindset\nCalm, effective delivery in time-sensitive trading environments\nClear technical and business communication\nStakeholder and vendor management\nAbility to balance BAU, incidents, change and project priorities\nContinuous-improvement and automation mindset\nStrong focus on operational risk, control and stability\nImportant Closing Date Note\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.\n23/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.","description_format":"text","description_chars":4872,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-14T18:07:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:7","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/firstrand-trade-support-specialist","json_url":"https://alion.io/job/firstrand-trade-support-specialist.json","meta":{"generated_at":"2026-10-15T14:27:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4436},"rest":"https://alion.io/mcp/rest/get_company?id=4436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstrand-trade-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstrand-trade-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstrand-trade-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstrand-trade-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstrand-trade-support-specialist"}]}