{"id":3008129,"url":"https://alion.io/job/firstrand-universal-advisor-pipeline","title":"Universal Advisor Pipeline","company":{"id":4436,"name":"FirstRand","domain":"firstrand.co.za","url":"https://alion.io/company/firstrand","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Emalahleni, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":778},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-21T14:29:58Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T20:03:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nHello Future Universal AdvisorWelcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.\nAs part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.\nAs a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.\nNow’s the time to imagine your potential in a team where you can become the best version of yourself.\nAre you someone who can:\nEngage customers in a positive and professional manner by being helpful\nby living up to our brand promise of “How can we help you?” at all times\nUnderstand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions\nEducate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms\nFulfil transactions above set benchmarks while delivering exceptional service\nManage leads, referrals, and customer follow-ups within agreed turnaround times\nMaintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance\nAlways conduct yourself in an ethical and professional manner\nTake accountability for personal performance, learning, and career development\nStay informed on product offerings, systems, and industry developments\nContribute to team success and adapt to changing customer and business needs\nQualification & Experience Requirement\nMinimum Qualification: Grade 12/ NQF Level 4\nPreferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS\n1-3 years of experience in customer-facing environments, service delivery, or client support within financial services\nYou will be an ideal candidate if you possess the following:\nStrong understanding of FAIS, TCF principles, and regulatory compliance\nProven ability to meet sales, service, and customer experience targets\nMust not be an unrehabilitated insolvent\nYou will have access to:\nOpportunities to build strong customer relationships within a dynamic POP environment\nA challenging, fast-paced branch setting\nContinuous learning and development aligned to your career path\nOpportunities to make a meaningful impact as a brand ambassador within a local market\n________________________________________You can be a match if you are:\nClient-focused with a strong ethical mindset\nPassionate about service excellence and problem-solving\nConfident in needs-based selling and solution delivery\nAgile, adaptable, and comfortable in a high-volume environment\nA strong communicator with excellent interpersonal skills\nResults-driven with strong planning and organisational skills\nDetail-oriented with high compliance awareness\nAble to work independently and collaboratively within a team\n________________________________________\nApply now if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor. We look forward to engaging with you!\n________________________________________All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.\nConnect with our customers by living up to our brand promise of how we can help you? at all times.\nConverse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.\nAlways conduct themselves in an ethical manner.\nAdhere to the TCF (Treating Customer fairly) principles in all that you do.\nIdentify and sell/cross sell products aligned to customer needs.\nMaximise channel optimisation opportunities identified aligned to customer needs.\nEnsure activities support cost containment and reduction.\nOptimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.\nAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.\nFulfilling transactions above the benchmark set and providing an exceptional customer experience.\nDemonstrate behaviour in support of the organisational values.\nTakes accountability for own performance, personal and career development.\nImprove knowledge and competencies by completing training specific for role as per eCareers.\nContribute to the overall effectiveness and success of the team.\nMaintain an ability to adapt to ever changing business and customer needs.\nJob Details\nApplication Closing Date\n30/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. 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