{"id":2464437,"url":"https://alion.io/job/firstsource-assistant-manager-human-resources","title":"Assistant Manager - Human Resources","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3076},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T18:08:28Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T22:45:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description: Assistant Manager - Human Resources Business Partner (HRBP)\nRole Summary\nWe are looking for a dynamic and people-centric Assistant Manager - HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.\nKey Responsibilities\n1. Business Partnership\nPartner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy\nProvide data-driven insights on workforce trends, productivity, attrition, and engagement\nSupport organizational design and workforce planning\n2. Employee Experience & Engagement (EVP Focus)\nDrive initiatives that enhance employee experience across the lifecycle (hire-to-retire)\nChampion a people-first culture by promoting inclusivity, well-being, and recognition programs\nActively listen to employee feedback and implement engagement strategies aligned with EVP\n3. Performance & Development\nDrive performance management processes, ensuring goal alignment and fair evaluation\nSupport leadership development, capability building, and succession planning\nPromote a continuous learning culture aligned with career growth aspirations\n4. Talent Development\nCollaborate with LMD to design learning to align with business needs\nIdentify skill gaps and support capability-building initiatives\n5. Employee Relations & Governance\nManage employee relations issues with fairness, empathy, and compliance\nEnsure adherence to company policies, labor laws, and ethical standards\nSupport investigations, conflict resolution, and disciplinary processes\n6. Change Management & Transformation\nAct as a change champion during organizational transformations\nSupport communication and adoption of new initiatives, tools, and practices\nEnable a culture of innovation and agility\n7. HR Analytics & Reporting\nTrack key HR metrics (attrition, retention, engagement scores, diversity metrics)\nProvide insights and recommendations to improve workforce outcomes\nKey Success Metrics\nEmployee engagement scores\nAttrition and retention rates\nQuality of hire and onboarding experience\nPerformance management effectiveness\nBusiness stakeholder satisfaction\nSkills & Competencies\nCore HR Competencies\nStrong business acumen and HR analytics capability\nEmployee relations and conflict resolution skills\nKnowledge of labor laws and compliance\nBehavioral Competencies (Aligned to EVP)\nPeople-first mindset with high empathy\nStrong collaboration and stakeholder management\nAgility and adaptability in a fast-paced environment\nInnovation mindset with continuous improvement focus\nHigh integrity and confidentiality\nQualifications & Experience\nMBA/PGDM in Human Resources or equivalent\n5-8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)\nExperience managing frontline/operations-driven workforce is an advantage\nComfortable to work in Shifts - Night Shifts preferred (US window)","description_format":"text","description_chars":3166,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T18:08:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T00:58:33Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-assistant-manager-human-resources","json_url":"https://alion.io/job/firstsource-assistant-manager-human-resources.json","meta":{"generated_at":"2026-10-14T00:58:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-assistant-manager-human-resources"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-assistant-manager-human-resources"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-assistant-manager-human-resources"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-assistant-manager-human-resources\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-assistant-manager-human-resources"}]}