{"id":2003584,"url":"https://alion.io/job/firstsource-business-analyst","title":"Business Analyst","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"BPMN","optional":false},{"name":"Confluence","optional":false},{"name":"Hallucination","optional":false},{"name":"Kanban","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"PCI DSS","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"UML","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-07T12:08:18Z","employer_posted_date":null,"last_verified_at":"2026-10-07T12:08:18Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Title : Business Analyst.\n\nDepartment : Product & Delivery.\n\nLocation : Hybrid (Flexible).\n\nEmployment Type : Full-Time, Permanent.\n\nExperience Required : Minimum 6 Years.\n\nJob Summary :\n\nWe are seeking a detail-oriented and delivery-focused Business Analyst to join a growing product organization building next-generation conversational AI solutions for the financial services industry.\n\nIn this role, you will act as the bridge between business, compliance, engineering, and client stakeholders - translating regulated, domain-heavy business needs into clear, actionable requirements for a voice AI platform.\n\nYou will own requirement lifecycle activities across discovery, design, delivery, and post-launch iteration, and help shape a product that operates at the intersection of generative AI, contact-center telephony, and stringent regulatory obligations.\n\nKey Responsibilities :\n\n1. Requirements Engineering & Business Analysis :\n\n- Elicit, analyze, and document business requirements for conversational AI, voice, and contact-center automation solutions through workshops, interviews, and process observation.\n\n- Translate business needs into functional specifications, user stories, acceptance criteria, and process models that engineering and QA can act on without ambiguity.\n\n- Author and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and requirement traceability matrices across the full delivery lifecycle.\n\n- Partner with product managers and delivery leads to groom, refine, and prioritize the backlog based on customer impact, regulatory obligation, and technical feasibility.\n\n- Support UAT planning, scenario definition, defect triage, and business sign-off activities.\n\n2. Domain & Regulatory Alignment :\n\n- Map US financial-services regulatory requirements (FDCPA, Regulation F, SCRA, TCPA, PCI-DSS, state-level consent laws) into functional and non-functional specifications.\n\n- Partner with compliance officers and legal counsel to validate call flows, mandatory disclosures, consent language, and verbatim script requirements.\n\n- Author disposition-code taxonomies, exception handling flows, and cease-and-desist processing rules aligned with regulatory intent.\n\n- Ensure that requirements support audit trail capture, transcript retention, and post-call compliance monitoring end-to-end.\n\n- Identify prohibited practices and design guardrails for third-party disclosure, reverse PII, and hallucination prevention.\n\n3. Solution Design & Integration Analysis :\n\n- Analyze and document integration requirements across core collection platforms, telephony infrastructure, payment gateways, and CRM systems.\n\n- Define data flows, API contracts, event schemas, and integration edge cases in partnership with solution architects and integration leads.\n\n- Contribute to conversation flow design, dialog modeling, intent taxonomies, and negotiation logic (including waterfall offer sequencing and settlement rules).\n\n- Analyze failure modes and design graceful fallback paths, including warm transfer to human agents, retry policies, and system-outage playbooks.\n\n- Support solution feasibility assessments, gap analyses, and vendor evaluations where third-party components are in scope.\n\n4. Stakeholder & Delivery Management :\n\n- Serve as a trusted partner to product owners, engineering leads, compliance officers, QA leads, and client stakeholders across multiple concurrent workstreams.\n\n- Translate ambiguous or evolving business needs into structured, testable specifications that unblock delivery.\n\n- Drive requirement clarifications during sprint execution and change control activities.\n\n- Present analysis findings, trade-off assessments, and decision options clearly to senior leadership and client-facing forums.\n\n- Contribute to release planning, go-live readiness, change management, and hypercare transition documentation.\n\nQualifications & Experience :\n\n- Bachelor's or Master's degree in Business Administration, Information Systems, Computer Science, Finance, or a related field.\n\n- Minimum of 6+ years of experience as a Business Analyst in technology-led product, platform, or transformation delivery.\n\n- Demonstrated experience delivering requirements for conversational AI, IVR, contact-center automation, or voice-enabled applications.\n\n- Strong working knowledge of US collections regulation (FDCPA, Regulation F, TCPA) and payment-data handling standards (PCI-DSS).\n\n- Proven ability to author BRDs, FRDs, user stories, process flows (BPMN/UML), and traceability matrices at production quality.\n\n- Hands-on experience with agile delivery frameworks (Scrum, Kanban) and requirement management tooling (JIRA, Confluence, Azure DevOps, Aha! or equivalent).\n\n- Working understanding of REST APIs, webhooks, event-driven architectures, and enterprise integration patterns.\n\n- Excellent facilitation, stakeholder management, and written communication skills, with the ability to move fluidly between business and technical audiences.\n\n- CBAP, PMI-PBA, IIBA-AAC (Agile Analysis), or equivalent certification is a strong plus.\nSkills\nBusiness Analyst, Project Management, Conversational AI, IVR, Agile, Scrum, Kanban, CBAP","description_format":"text","description_chars":5201,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-07T12:29:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["seen:0","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-business-analyst","json_url":"https://alion.io/job/firstsource-business-analyst.json","meta":{"generated_at":"2026-10-09T04:20:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3937,"day_limit":5000,"remaining_today":1063,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-business-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-business-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-business-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-business-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-business-analyst"}]}