{"id":2070008,"url":"https://alion.io/job/firstsource-compliance-analyst","title":"Compliance Analyst","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thousand Oaks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-30T02:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T01:25:03Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About American Recovery Service Incorporated (ARSI)\nAmerican Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork.\nPosition Summary\nThe Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures.\nThe ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm.\nKey Responsibilities\nReview and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts\nPlace accounts on compliance hold when appropriate to ensure collection efforts cease during investigations\nEscalate complaints to clients within required timelines and ensure timely resolution and closure\nInvestigate account concerns by collaborating with internal departments, legal partners, and client representatives\nPrepare and send compliance-related correspondence, including validation of debt requests and resolution letters\nReview and process disputes and fraud claims accurately and within client service level expectations\nTrack account activity, follow up with partner banks and legal networks, and maintain accurate case documentation\nReview daily client reports to verify all account activity and submissions have been properly captured and reported\nPerform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence\nMaintain confidentiality and compliance with company policies, client requirements, and applicable regulations\nSupport additional compliance and operational projects as assigned\nRequired Skills & Qualifications\nExcellent organizational skills with strong attention to detail and accuracy\nStrong written and verbal communication skills\nAbility to manage multiple tasks and deadlines in a fast-paced environment\nAbility to work both independently and collaboratively within a team setting\nProfessional and customer-focused approach to handling sensitive information and communications\nUnderstanding of clerical and administrative procedures, including document management and reporting\nAbility to prepare and distribute time-sensitive correspondence within client-required timeframes\nProficient in Microsoft Office Suite, including Outlook, Word, and Excel\nPreferred Qualifications\nPrevious experience in compliance, collections, legal support, banking, financial services, or account resolution preferred\nExperience reviewing disputes, fraud claims, or consumer complaints is a plus\nFamiliarity with consumer protection regulations and compliance processes preferred\nWhy Join ARSI?\nOpportunity to grow within a nationally recognized organization\nCollaborative and professional team environment\nHands-on experience in compliance and financial services operations\nCompetitive compensation and benefits package\nCareer development and advancement opportunities","description_format":"text","description_chars":3567,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health 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