{"id":2196672,"url":"https://alion.io/job/firstsource-customer-service-representative-11","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:44:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T18:08:28Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Account Representative (Full-Time)\nFirstSource Advantage | Amherst, NY\n*This is an In Office Position*\nBuild a Career Where Your Work Matters\nFirstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team as Account Representatives in Collections.\nThis is more than just a job-it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.\nWhat You’ll Do\nSpeak with customers to understand their financial situations and identify appropriate payment solutions \nHandle inbound and outbound calls with professionalism, patience, and empathy \nHelp customers work toward resolving their account balances \nProtect confidential customer information \nFollow all applicable federal and state regulations and company procedures \nWork toward performance goals related to call quality, customer resolutions, and collection results \nWhat We’re Looking For\nHigh school diploma or GED \nAt least six months of customer service or sales experience \nStable work history and a professional demeanor \nStrong communication, computer, and problem-solving skills \nAbility to handle confidential information with care and discretion \nReliable, self-motivated, and goal-oriented \nComfortable working in a performance-driven environment \nWhy Join Firstsource?\nPaid Training: Receive the training and support needed to succeed \nCareer Advancement: We promote from within and support professional growth \nMeaningful Work: Help customers identify solutions and move toward greater financial stability \nSupportive Culture: Join a collaborative team that recognizes strong performance \nSkill Development: Gain valuable experience in customer service, financial services, negotiation, and account resolution \nBenefits Available After 90 Days\nMedical, dental, and vision insurance \n401(k) retirement plan with company match \nPaid time off \nEmployee recognition programs \nTake the Next Step\nIf you are dependable, motivated, and ready to grow, we would love to hear from you. Apply today to join Firstsource Advantage and begin building a career you can be proud of!\nThe statements above are intended to describe the general nature and level of work being performed by people assigned to this position. Other duties may be assigned as needed.\nFirstsource Transaction Services USA, Inc. is an equal opportunity employer that does not discriminate based on age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable law.\nIt is the policy of the Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. 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