{"id":3414820,"url":"https://alion.io/job/firstsource-customer-service-representative-13","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-28T19:00:22Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-07T06:21:24Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Title: Customer Service Representative (Associate)\nLocation: Remote\nJob Summary:\nThe Customer Service Representative (Associate) will be responsible for electronic document processing, ensuring accurate data pre-processing and management of electronic documents. This role requires a detail-oriented individual who can analyze and process documents efficiently while providing exceptional customer service. The ideal candidate will possess strong analytical skills and a commitment to maintaining high-quality standards in document handling.\nResponsibilities:\nAnalyze and process electronic documents in accordance with established guidelines and procedures.\nPerform data pre-processing tasks, including data entry, validation, and verification of information.\nEnsure accuracy and completeness of processed documents, identifying and resolving discrepancies as needed.\nProvide timely and effective customer support, addressing inquiries and resolving issues related to document processing.\nMaintain organized records of processed documents and related activities.\nCollaborate with team members to improve processes and enhance overall efficiency.\nAdhere to company policies and procedures, ensuring compliance with data protection regulations.\nParticipate in training and development programs to enhance skills and knowledge related to electronic document processing.\nMandatory Skills:\nProven experience in data pre-processing and document management.\nStrong attention to detail and accuracy in data handling.\nExcellent communication skills, both written and verbal.\nAbility to work independently and manage time effectively in a remote environment.\nProficiency in using document processing software and tools.\nPreferred Skills:\nExperience in support roles.\nFamiliarity with electronic document management systems.\nBasic knowledge of data analysis techniques.\nAbility to adapt to new technologies and software quickly.\nQualifications:\nHigh school diploma or equivalent; associate degree or higher preferred.\nMinimum of 1 year of experience in data processing or customer service.\nStrong computer skills, including proficiency in Microsoft Office Suite.\nAbility to work flexible hours as needed to meet project deadlines.\nIf you are a motivated individual with a passion for data processing and customer service, we encourage you to apply for the Customer Service Representative (Associate) position. Join our team and contribute to delivering high-quality electronic document processing solutions.","description_format":"text","description_chars":2501,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-28T19:00:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.99,"p_room":0.9,"age_days":9,"expected_fill_days":19,"reasons":["conf:7","wave","velocity","win:mid","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-customer-service-representative-13","json_url":"https://alion.io/job/firstsource-customer-service-representative-13.json","meta":{"generated_at":"2026-11-07T08:00:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-customer-service-representative-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-customer-service-representative-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-customer-service-representative-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-customer-service-representative-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-customer-service-representative-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3414820}},{"tool":"search_jobs","arguments":{"company":"firstsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3414820},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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