{"id":3487239,"url":"https://alion.io/job/firstsource-customer-service-representative-15","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Puerto Rico"],"countries":["PR"],"hiring_countries":["US","PR"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T22:07:03Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T20:33:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n¡Únete a nuestro equipo como Representante de Servicios de Salud!\n¿Te apasiona ayudar a los demás y brindar un servicio excepcional? Buscamos profesionales comprometidos para unirse a nuestro equipo como Representantes de Servicio al Cliente, desempeñando un papel clave en la experiencia de nuestros afiliados y clientes.\nEn esta posición, serás el primer punto de contacto, brindando apoyo telefónico, atendiendo las necesidades de los afiliados desde la primera interacción siempre que sea posible y garantizando una experiencia de servicio profesional, empática y eficiente.\nAdemás, existen oportunidades de desarrollo para brindar servicios a clientes en Estados Unidos, lo que te permitirá ampliar tu experiencia profesional en un entorno dinámico e internacional.\nResponsabilidades principales\nAtender llamadas de los afiliados y proporcionar información clara sobre sus planes de salud.\nOrientar y educar a los afiliados sobre coberturas, beneficios y promociones de sus planes (temas no clínicos).\nDocumentar las consultas, acciones realizadas y seguimientos, garantizando precisión y cumplimiento.\nEscalar situaciones o quejas no resueltas a los supervisores o departamentos correspondientes.\nParticipar en llamadas salientes, proyectos del Centro de Contacto y programas de capacitación.\nMantener la confidencialidad de la información y cumplir con regulaciones como HIPAA y las políticas internas.\nRequisitos\nMínimo 1 año de experiencia en Servicio al Cliente.\n Diploma de escuela superior requerido (créditos universitarios preferidos).\nConocimiento en aplicaciones informáticas y Microsoft Office.\nExcelentes destrezas de comunicación verbal, escrita y lectura.\n Español o Bilingüe (español e inglés) preferido, especialmente para oportunidades que brindan servicios de apoyo a clientes en Estados Unidos.\nAlta orientación al servicio, empatía y actitud proactiva.\nDisponibilidad para trabajar turnos rotativos de lunes a domingo y feriados, 8:30am - 12:30pm o 12:00pm - 4:00pm.\n (Se requiere disponibilidad completa Lunes a Viernes 8:30am - 5:30pm por 3 semanas para atender adiestramiento).\nBeneficios\nCapacitación especializada en servicio al cliente, regulaciones y temas relacionados con la salud.\nProgramas gratuitos de salud y bienestar para empleados.\nOportunidades de crecimiento profesional y desarrollo de carrera.\nLicencias pagadas.\nPlan de retiro.\nUbicación: Presencial en Guaynabo o Mayagüez, Puerto Rico. Luego de 3 meses de vigencia de empleo, se ofrese oportunidad de empleo con modalidad remoto, sujeto a necesidad operacional y evaluaciones de desempeño.\nTipo de empleo: Tiempo parcial | Temporero. (SOLO PART TIME)\nSalario: $12.00 español / $12.75 Bilingüe (espanol e inglés).\nSomos un Empleador que promueve la Igualdad de Oportunidades de Empleo (EEOC).\nTipo de puesto: Tiempo completo, Medio tiempo, Temporal\nLugar de trabajo: Híbrido en Guaynabo, PR 00966","description_format":"text","description_chars":2910,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Puerto Rico","iso":"PR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-29T22:07:03Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-customer-service-representative-15","json_url":"https://alion.io/job/firstsource-customer-service-representative-15.json","meta":{"generated_at":"2026-10-30T20:52:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11089,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-customer-service-representative-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-customer-service-representative-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-customer-service-representative-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-customer-service-representative-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-customer-service-representative-15"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3487239}},{"tool":"search_jobs","arguments":{"company":"firstsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3487239},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}