{"id":3730911,"url":"https://alion.io/job/firstsource-customer-service-representative-16","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buffalo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":19,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-05T21:29:38Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Collections Representative | Full-Time | In -Office\nCompany: Firstsource Advantage\nLocation: Amherst, NY\nPay: $19.00 per hour\nStart Date: Monday November 16th\nSchedule:\nTraining: Monday - Friday | 8:30AM - 5:00PM\nWork Hours: Monday - Friday| 9:00AM-6:00PM\nAbout the Opportunity:\nAre you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Collections Representative. This is more than just a job, it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.\nWhat You'll Do:\nEngage with customers to understand their financial situations and recommend appropriate payment solutions\nHandle inbound and outbound calls professionally and empathetically\nWork with compliance in mind by following federal and state regulations\nMeet performance goals related to call quality, resolutions, and collections metrics\nWhat We’re Looking For:\nHigh school diploma or GED required\nAt least 6 months of customer service or sales experience\nStable work history and a professional demeanor\nStrong communication, problem-solving, and computer skills\nAbility to manage confidential information with care and discretion\nReliable, self-motivated, and goal-oriented\nWhy Join Firstsource?\nCareer Advancement: We promote from within and support your growth\nMeaningful Work: Help customers take control of their financial future\nTeam-Oriented Culture: Be part of a collaborative and supportive team\nSkill Development: Learn and grow with hands-on experience in collections and customer service\nBenefits (Eligible After 90 Days):\nMedical, Dental, and Vision Insurance\n401(k) Retirement Plan with matching\nPaid Training\nPTO\nTake the Next Step in Your Career\nApply today to join Firstsource Advantage and start building a future you're proud of.\nThe statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.\nIt is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. 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