{"id":2069983,"url":"https://alion.io/job/firstsource-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":217},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T02:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T23:17:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Firstsource\nFirstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.\nWith an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.\nJob Overview\nAn 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need)\nPay Rate: $15 per hour\nJob Summary\nCustomer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.\nKey Roles and Responsibilities\nCall Center environment- Work From Home\nHandling a high volume of inbound calls for Healthcare Member and Provider inquiries\nMaintain awareness of the way performance and actions affect members.\nWeb camera visibility\nSchedule Flexibility\nQualifications & Experience\n 1 year Customer service experience\n6 months Healthcare experience\n1 year Call Center experience\nData entry experience\nMust have a private workstation to perform your work\nMust have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)\nMust Haves\nAbility to navigate multiple computer screens\nAbility to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously\nMust be reliable and punctual\nWork effectively in a team environment\nWork independently without constant supervision\nPositive professional attitude\nDetail-oriented\nComputer literate\nStrong reading comprehension and writing skills\nProblem-solving skills.\n\nWe are an Equal Opportunity Employer. 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