Customer Service Representative

Firstsource • Artificial Intelligence • Health Care • 9 days ago
Smart Apply
Similar jobs
1,443,753open jobs
85,355companies
221,329added this week
Browse all
Salary
≈ $38k – $75k per year (Estimated)
Location
In office
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Oct 2, 2026.

Overview
Company
Impact
Profile match

Firstsource

Firstsource turns domain expertise into AI-native operations, designing, building, and running industry workflows with accountability for outcomes, not effort.
firstsource.com • Dubai • Mexico City • Victoria • Bengaluru • Mumbai • Call Center Services • Business Process Outsourcing (BPO) • 201-500 employees
Tech stack of Firstsource

1 © Firstsource Solutions Limited | September 8, 2026

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM)

services. Firstsource specialises in helping customers stay ahead of the curve through transformational

solutions to reimagine business processes and deliver increased efficiency, deeper insights, and

superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the

US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering

complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial

Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Healthcare Digital Mailroom Specialist

Job Type: Full Time

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Leader -Operations

Pay Range: XXXXX

Role Description: As a Digital Mailroom Specialist, you will be an integral part of our team,

responsible for efficiently managing high volumes of mail and documents in a fast-paced

environment. Your role is critical in meeting productivity metrics and ensuring the timely and

accurate processing of mail. You will also play a key role in electronic indexing, document

scanning, barcode creation, and outbound customer service.

Roles & Responsibilities

 Must be able to work in a volume driven, fast paced, environment.

 It is necessary to complete tasks in accordance with metric guidelines.

 Identify and coordinate mail according to guidelines

 Maintain high level of quality production, meeting hourly KPI’s

 Perform electronic indexing

 Scan processed documents

 Create and validate envelope tracking and barcodes

 Some Outbound customer service

Expected/Key Results

2 © Firstsource Solutions Limited | September 8, 2026

 HS Diploma or equivalent

 College Degree is a plus

Preferred Work Experience

 1-2 years customer service experience

Competencies & Skills

 Basic computer literacy

 Excellent verbal and written communication skills

 Ability to type 35-40wpm, with 95% accuracy

 Ability to maintain high levels of confidentiality

 Excellent attention to detail

 Ability to work independently

 Ability to multi-task

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
1,443,753 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account Continue with Google
Free forever. No card. Under a minute.

Recommended for you based on this role

Customer Success
Similar stack
Same company
In your city
≈ $31k – $62k per year (Estimated) • In office • 1+ year exp • High School Diploma • Schaumburg
Apply
$52k per year • In office • 2+ years exp • High School Diploma • Brownsburg
Analytics
Microsoft Excel
Management
Outlook
Apply
$52k per year • In office • 2+ years exp • High School Diploma • Brownsburg
Analytics
Microsoft Excel
Management
Outlook
Apply
up to $60k per year • In office • 2+ years exp • Bachelor's Degree • Cincinnati
Apply
$36k per year • In office • 2+ years exp • High School Diploma • Chicago
Management
SharePoint
Microsoft Office
Apply
In office • High School Diploma
Apply
$24k per year • In office • High School Diploma • Guaynabo
Apply
≈ $38k – $75k per year (Estimated) • Hybrid • 1+ year exp • PhD • United States
Apply
$28k per year • Remote (United States) • High School Diploma • United States
Apply
≈ $38k – $75k per year (Estimated) • Hybrid • 1+ year exp • PhD
Apply
See all jobs
This is one of many
1,443,753 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles