{"id":2069997,"url":"https://alion.io/job/firstsource-customer-service-representative-4","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":994},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T04:06:13Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"1 © Firstsource Solutions Limited | September 8, 2026\nAbout Firstsource\nFirstsource Solutions is a leading provider of customized Business Process Management (BPM)\nservices. Firstsource specialises in helping customers stay ahead of the curve through transformational\nsolutions to reimagine business processes and deliver increased efficiency, deeper insights, and\nsuperior outcomes.\nWe are trusted brand custodians and long-term partners to 100+ leading brands with presence in the\nUS, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering\ncomplete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial\nServices & Insurance verticals.\nOur clientele includes Fortune 500 and FTSE 100 companies\nJob Title: Healthcare Digital Mailroom Specialist\nJob Type: Full Time\nGrade: H\nFunction/Department: Health Plan and Healthcare Services\nReporting to: Team Leader -Operations\nPay Range: XXXXX\nRole Description: As a Digital Mailroom Specialist, you will be an integral part of our team,\nresponsible for efficiently managing high volumes of mail and documents in a fast-paced\nenvironment. Your role is critical in meeting productivity metrics and ensuring the timely and\naccurate processing of mail. You will also play a key role in electronic indexing, document\nscanning, barcode creation, and outbound customer service.\nRoles & Responsibilities\n Must be able to work in a volume driven, fast paced, environment.\n It is necessary to complete tasks in accordance with metric guidelines.\n Identify and coordinate mail according to guidelines\n Maintain high level of quality production, meeting hourly KPI’s\n Perform electronic indexing\n Scan processed documents\n Create and validate envelope tracking and barcodes\n Some Outbound customer service\nExpected/Key Results\n2 © Firstsource Solutions Limited | September 8, 2026\n HS Diploma or equivalent\n College Degree is a plus\nPreferred Work Experience\n 1-2 years customer service experience\nCompetencies & Skills\n Basic computer literacy\n Excellent verbal and written communication skills\n Ability to type 35-40wpm, with 95% accuracy\n Ability to maintain high levels of confidentiality\n Excellent attention to detail\n Ability to work independently\n Ability to multi-task","description_format":"text","description_chars":2298,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.937,"p_room":1,"age_days":8,"expected_fill_days":29,"reasons":["conf:6","wave","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-customer-service-representative-4","json_url":"https://alion.io/job/firstsource-customer-service-representative-4.json","meta":{"generated_at":"2026-10-11T04:53:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4028,"day_limit":5000,"remaining_today":972,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-customer-service-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-customer-service-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-customer-service-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-customer-service-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-customer-service-representative-4"}]}