{"id":2070065,"url":"https://alion.io/job/firstsource-customer-service-representative-8","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T02:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-11T15:29:27Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Location: Remote-Work from Home\nStart Date: September 21, 2026\nPay Rate: $16.00/hour\nJob Type: Short Term Temporary with opportunity for extension\nSchedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST \nPosition Overview\nWe are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.\nKey Responsibilities\nHandle customer inquiries via phone in a professional and courteous manner.\nProvide accurate information regarding banking products, card services, and remittance transactions.\nResolve customer concerns efficiently while maintaining a high level of customer satisfaction.\nDocument customer interactions and update account information accurately.\nFollow company policies, procedures, and compliance requirements.\nMeet quality, productivity, and attendance standards.\nCollaborate with team members and support departmental goals.\nRequired Qualifications\nHigh school diploma or equivalent.\nPrevious remote work experience required.\nMinimum 6 months of call center experience.\nMinimum 6 months of remote/work from home experience.\nExcellent communication, interpersonal, and active listening skills.\nStrong comprehension and problem-solving abilities.\nBasic knowledge of banking products and card services.\nBasic knowledge and understanding of remittance processes.\nAbility to work flexible and shifting schedules.\nSelf-motivated with the ability to work independently and as part of a team.\nBasic computer and data entry skills.\nPreferred Qualifications\nPrevious experience in banking, financial services, or customer support environments.\nExperience handling high-volume customer interactions.","description_format":"text","description_chars":2011,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.75,"p_room":0.55,"age_days":30,"expected_fill_days":24,"reasons":["conf:6","wave","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/firstsource-customer-service-representative-8","json_url":"https://alion.io/job/firstsource-customer-service-representative-8.json","meta":{"generated_at":"2026-10-11T19:30:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-customer-service-representative-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-customer-service-representative-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-customer-service-representative-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-customer-service-representative-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-customer-service-representative-8"}]}