{"id":2070066,"url":"https://alion.io/job/firstsource-customer-service-representative-9","title":"Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Derby, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":187},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-11T15:29:27Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Job description:\nAbout Firstsource\nFirstsource Solutions Limited is a leading global provider of business process management (BPM) services, helping organizations transform customer experiences through digital innovation, automation, analytics, and operational excellence. With a presence across multiple countries, Firstsource serves clients across healthcare, banking and financial services, communications, media, and technology.\nLearn more about us at https://www.firstsource.com.\nPay: £13.02 per hour - 37.5 hours per week\nJob description:\nJob Location: Derby ( Onsite)\nShift Pattern between Monday to Sunday 7am to 11pm\nJoin a Team That Protects Customers Every Day\nAre you passionate about helping people and solving problems? Looking for a rewarding career with real purpose and progression opportunities?\nWe’re looking for motivated and customer-focused individuals to join our friendly and supportive Contact Centre team, working on behalf of one of the UK’s most recognised banking groups.\nIn this role, you’ll support customers who may be experiencing fraudulent activity on their accounts, helping to protect them from financial harm while delivering outstanding customer service.\nWhat You’ll Be Doing\nSupporting customers over the phone with potential fraud concerns\nInvestigating suspicious transactions and identifying fraud risks\nAsking effective questions to understand each customer’s situation\nProviding reassurance and guidance to vulnerable customers\nUsing multiple systems to review information and make informed decisions\nWorking collaboratively with colleagues to stay ahead of emerging scams and fraud trends\nDelivering excellent customer experiences while maintaining regulatory compliance\nWhat We’re Looking For\nTo be successful in this role, you must have:\nRecent experience within either Financial Services or a Contact Centre environment\nA strong and stable employment history\nA good credit history, as this role is subject to financial background checks and vetting\nWe’re also interested in people who are:\nExcellent communicators with strong listening skills\nConfident using technology and navigating multiple systems\nNaturally curious with strong problem-solving abilities\nEmpathetic, patient and customer-focused\nReliable, adaptable and motivated to learn\nTeam players who enjoy supporting others\nWhy Join Us?\nWe believe in recognising and supporting our people.\nBenefits include:\nCompany pension scheme\nEnhanced maternity and paternity pay\nHealth & wellbeing support programme\nLife insurance\nEmployee discounts\nReferral bonus scheme\nCasual dress environment\nEmployee mentoring and development opportunities\nCompany events\nBereavement leave\nFree Onsite Parking\nHybrid/Work from home opportunities following successful completion of training and assessment\nBuild a Career With Purpose\nThis is more than just a contact centre role - it’s an opportunity to make a genuine difference to customers during difficult situations while developing valuable skills in fraud prevention, customer service and financial services.\nApply today and start your journey with us.\nBenefits:\nCasual dress\nCompany pension\nEmployee discount\nLife insurance\nReferral programme\nWork from home\nWork Location: In person","description_format":"text","description_chars":3225,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.758,"p_room":0.55,"age_days":30,"expected_fill_days":29,"reasons":["conf:6","wave","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-customer-service-representative-9","json_url":"https://alion.io/job/firstsource-customer-service-representative-9.json","meta":{"generated_at":"2026-10-12T00:53:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-customer-service-representative-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-customer-service-representative-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-customer-service-representative-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-customer-service-representative-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-customer-service-representative-9"}]}