{"id":3730910,"url":"https://alion.io/job/firstsource-customer-support-representative-2","title":"Customer Support Representative 2","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-04T08:13:43Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T22:05:53Z","board_verified":false,"closed_at":"2026-11-06T22:05:53Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Firstsource\nFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services.\nFirstsource specialises in helping customers stay ahead of the curve through transformational solutions to\nreimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.\nWe are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US,\nUK, Philippines, India, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions\ncovering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking,\nFinancial Services & Insurance verticals.\nOur clientele includes Fortune 500 and FTSE 100 companies\nJob Title: Customer Service Associate (CSA) - Voice\nGrade: H1/H2\nFunction/Department: Operations\nRole Description: A CSA in this role handles incoming and outgoing customer calls related to the client's\nbusiness, delivering accurate information and resolutions while ensuring a high standard of customer\nsatisfaction.\nRoles & Responsibilities\nHandle incoming and outgoing customer calls with professionalism, resolving queries and providing\naccurate account/billing information\nUpdate account information and client systems accurately based on customer requests\nVerify and authenticate information as per data protection standards before sharing\nIdentify customer needs and promote relevant products/services where appropriate\nMaintain SLA compliance, call quality, and data confidentiality throughout\nHandle multiple tasks simultaneously while prioritizing effectively\nKey Eligibility Criteria\nFlexible Work Timing (UK/US/AUS/IND)\nRotational Weekly Offs\nRotational Shift - 24/7 Environment\nWilling to work with transport facility provided at non-social hours\nCommunication level at CEFR B1/B2 (process specific)\nQualifications\nUndergraduates with a minimum of 1 years' customer service experience will also be considered\nPrior voice experience (preferred)\nExperience in Sales / Retention / Customer Service (preferred)\nDisclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask candidates for money at any\nstage. 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