{"id":2070059,"url":"https://alion.io/job/firstsource-healthcare-collections-specialist","title":"Healthcare Collections Specialist","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":11815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T02:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-25T14:31:09Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"SCHEDULE: Monday through Friday 8am to 5pm CST (8 hours Shift)\nOnsite at LaPorte, IN\nGENERAL SUMMARY:\nThe Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables.\nFoundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEssential Duties and Responsibilities:\nManeuver between several different software systems documenting accurate and up to date information in the account history while maintaining confidentiality of account information\nMaintain a confidential and orderly remote work area.\nAssist with obtaining and updating debtors contact information in client systems\nAnswer inbound calls from patients who are requesting assistance with making a payment on their outstanding medical/healthcare accounts. This assistance may include providing suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.\nPlace outbound calls to patients who have yet to establish a payment or payment arrangements to resolve their outstanding medical/healthcare bills. Upon contact, provide assistance and suggestions of ways that a patient can find the resources to pay their account(s) or negotiate payment arrangements that are within the payment guidelines specific to the hospital or physician’s office.\nWork closely within a virtual team atmosphere to accomplish daily productivity goals primarily regarding the number of calls made/received and the dollars collected each day.\nWork closely within a virtual team atmosphere to accomplish monthly dollars collected goals.\nWork virtually in a highly incented environment; contests and incentives are run weekly to ensure that all Collectors are motivated to work closely with patients and collect available monies.\nDaily commitment and agree to remain up to date with all aspects of the collection laws and company compliance requirements to ensure that all steps are taken while working with patients is in full compliance and within the regulations of the Fair Debt Collection Practices Act (FDCPA).\nUnderstand and agree to follow federal laws on collection practices\nAdditional Duties and Responsibilities:\nAdhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.\nMaintain awareness of and actively participate in the Corporate Compliance Program.\nAssist with other projects as assigned by management\nEducational/Vocational/Previous Experience Recommendations:\nHigh school diploma or equivalent is required\nCollection’s experience is preferred\n6 months customer service experience\nAbility to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments\nAbility to always present oneself in a courteous and professional manner\nAbility to stay on task with little or no management supervision\nDemonstrate initiative and creativity in fulfilling job responsibilities\nCapacity to prioritize multiple tasks using time management and organizational skills.\nProficient PC knowledge and the ability to type 30-40 wpm.\nWorking Conditions:\nWork from Office, virtual Call Center environment.\nMust be able to sit for extended periods of time.\nWe are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.\n\nNot Accepting Referrals","description_format":"text","description_chars":4018,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.468,"p_room":0.35,"age_days":39,"expected_fill_days":17,"reasons":["conf:16","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-healthcare-collections-specialist","json_url":"https://alion.io/job/firstsource-healthcare-collections-specialist.json","meta":{"generated_at":"2026-10-26T00:11:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":167,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-healthcare-collections-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-healthcare-collections-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-healthcare-collections-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-healthcare-collections-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-healthcare-collections-specialist"}]}