{"id":2069993,"url":"https://alion.io/job/firstsource-patient-advocate-specialist","title":"Patient Advocate Specialist","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T01:25:03Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Firstsource\nFirstsource Solutions is a leading provider of customized Business Process Management\n(BPM) services. Firstsource specialises in helping customers stay ahead of the curve through\ntransformational solutions to reimagine business processes and deliver increased efficiency,\ndeeper insights, and superior outcomes.\nWe are trusted brand custodians and long-term partners to 100+ leading brands with\npresence in the US, UK, Philippines, India and Mexico\nsolutions covering complete customer lifecycle across Healthcare, Telecommunications &\nMedia and Banking, Financial Services & Insurance verticals.\nOur clientele includes Fortune 500 and FTSE 100 companies.\nJob Title: Patient Advocate Specialist\nJob Type: Full Time\nFLSA Status: Non-Exempt/Hourly\nGrade: H2\nLocation: Remote in TN, MS, or AR\nFunction/Department: Eligibility Services, Firstsource Solutions USA, LLC\nReporting to: Supervisor/Manager - Eligibility Services\nRole Description: This position is responsible for efficiently addressing outstanding account\nbalances related to medical services offered by various healthcare facilities to patients. This\nis achieved by contacting patients via phone and assessing their eligibility for state, county,\nand federal assistance programs.\nRoles & Responsibilities\nAssess patient eligibility for State and Federal programs.\nIdentify patients' specific needs and guide them through the application process for the\nrelevant State or Federal agencies.\nInitiate the application process when feasible.\nAdvise patients on the most suitable assistance program(s) tailored to their individual\nrequirements.\nProvide comprehensive instructions to patients on accessing all available program\nbenefits.\nInform patients of program time constraints and ensure all deadlines are met.\nExecute all required steps in patient location and involve external field staff when\nneeded.\nGather essential information from patients during the initial contact, whenever\npossible.\nEnsure clarity and precision in all CUBS system documentation.\nFoster a positive rapport with patients throughout the entire application process.\nEvaluate the status and progress of applications.\nCommunicate with government agencies when necessary.\nPursue follow-ups on assigned accounts until all available options are exhausted in the\neffort to secure patient benefits or until patients are approved for a program and billing\ninformation is obtained.\nMaintain good working relationships with State and Federal agencies.\nResolve accounts in a timely manner.\nMeet daily productivity goals and objectives as assigned by management.\nMaintain confidentiality of account information at all times.\nAdhere to prescribed policies and procedures as outlined in the Employee Handbook\nand the Employee Code of Conduct.\nMaintain awareness of and actively participate in the Corporate Compliance Program.\nMaintain a neat and orderly workstation.\nAssist with other projects as assigned by management.\nUphold a strong commitment to business ethics, including confidentiality and data\nprivacy.\nMaintain consistent performance to achieve predefined performance metrics.\nStrictly adhere to compliance regulations and security policies.\nEnsure compliance with all federal, state and local laws.\nExpected/Key Results\nAttain exceptional levels of Customer Satisfaction (CSAT), Net Promoter Scores (NPS),\nand other relevant metrics.\nMaintain strict compliance with regulatory requirements.\nAchieve high-quality scores to ensure exceptional service.\nSuccessfully meet the specific metrics defined for each process.\nAdhere to process Standard Operating Procedures (SOPs).\nMaintain schedule adherence to optimize workflow efficiency.\nQualifications\nThe qualifications listed below are representative of the background, knowledge, skill,\nand/or ability required to perform their duties and responsibilities satisfactorily. Reasonable\naccommodations may be made to enable individuals with disabilities to perform the\nessential functions of the job.\nEducation\nHigh school diploma or equivalent required.\nPrevious customer service or Call Center experience is preferred.\nExperience in medical coding or billing is preferred.\nCompetencies & Skills\nProficiency in PC usage and the ability to type at a rate of 30-40 words per minute.\nEffective communication and collaboration skills with coworkers, patients, and\nexternal agencies.\nConsistent demonstration of courtesy and professionalism.\nSelf-motivated and capable of staying on task with minimal supervision.\nDisplay initiative and creativity in fulfilling job responsibilities.\nStrong organizational skills.\nAbility to prioritize multiple tasks in a fast-paced work environment.\nReliable in completing tasks and follow-up activities.\nAdditional Qualifications\nAbility to download 2-factor authentication application(s) on personal device, in\naccordance with company and/or client requirements\nAbility to pass a pre-employment background investigation based on client requirements,\nincluding but not limited to, criminal history, motor vehicle report, work authorization\nverification and medical screenings. The medical screenings may include one or more of\nthe following: drug test, bloodwork for TB and titers, nicotine testing, physical exam,\ncolor-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza\nand Covid-19.\nWork Environment\nThe work environment characteristics described here are representative of those an\nemployee encounters while performing this job. Reasonable accommodations may be made\nto enable individuals with disabilities to perform the essential functions.\nThis position may work remotely from home or onsite, exposed to outdoor weather\nconditions during travel, if applicable. For Remote Work from Home - must have a quiet,\nprivate area to perform work.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an\nemployee to successfully perform the essential functions of this job. Reasonable\naccommodations may be made to enable individuals with disabilities to perform the\nessential functions.\nMust be able to regularly or frequently talk and hear, sit for prolonged periods, use hands\nand fingers to type, and use close vision to view and read from a computer screen and/or\nelectronic device. Must be able to occasionally stand and walk, climb stairs, and lift\nFirstsource is an Equal Employment Opportunity employer. All employment decisions are\nbased on valid job requirements, without regard to race, color, religion, sex (including\npregnancy, gender identity and sexual orientation), national origin, age, disability, genetic\ninformation, veteran status, or any other characteristic protected under federal, state or\nlocal law.\nFirstsource also takes Affirmative Action to ensure that protected veterans and qualified\ndisabled persons are introduced into our workforce and considered for employment and\nadvancement opportunities.\nThe statements above are intended to describe the general nature and level of work being\nperformed by people assigned to this job. 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