{"id":3179916,"url":"https://alion.io/job/firstsource-patient-financial-advocate-18","title":"Patient Financial Advocate","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1029},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T21:09:09Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T02:46:42Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Title: Patient Financial Advocate\nLocation: Cleveland Clinic Martin North - Stuart, FL\nJob Summary:\nThe Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their Medicaid enrollment process. This position requires a deep understanding of Medicaid policies and procedures to ensure that patients receive the financial assistance they need. The ideal candidate will be empathetic, detail-oriented, and possess strong communication skills to effectively guide patients through the enrollment process.\nResponsibilities:\nAssist patients in understanding their Medicaid eligibility and enrollment options.\nProvide guidance and support throughout the Medicaid application process, ensuring all necessary documentation is completed accurately.\nConduct thorough assessments of patients' financial situations to determine eligibility for Medicaid and other financial assistance programs.\nMaintain up-to-date knowledge of Medicaid policies, procedures, and changes to ensure compliance and accurate information dissemination.\nCollaborate with healthcare providers and community organizations to facilitate patient access to Medicaid services.\nFollow up with patients to ensure successful enrollment and address any ongoing concerns or questions.\nDocument all interactions and maintain accurate records in the patient management system.\nParticipate in training and development opportunities to enhance knowledge and skills related to Medicaid enrollment.\nMandatory Skills:\nStrong knowledge of Medicaid enrollment processes and requirements.\nExcellent communication and interpersonal skills, with the ability to empathize with patients.\nDetail-oriented with strong organizational skills to manage multiple cases effectively.\nProficient in using patient management software and Microsoft Office Suite.\nAbility to work independently and as part of a team in a fast-paced environment.\nPreferred Skills:\nExperience in a healthcare or financial assistance role.\nFamiliarity with other public assistance programs beyond Medicaid.\nKnowledge of healthcare regulations and compliance standards.\nFluency in additional languages is a plus.\nQualifications:\nBachelor's degree in healthcare administration, social work, finance, or a related field preferred.\nMinimum of 1-2 years of experience in patient advocacy, financial counseling, or a related field.\nCertification in healthcare or financial counseling is a plus.\nIf you are passionate about helping patients navigate the complexities of Medicaid enrollment and possess the required skills and experience, we encourage you to apply for the Patient Financial Advocate (Associate) position.","description_format":"text","description_chars":2656,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-23T21:09:09Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring 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