{"id":2069985,"url":"https://alion.io/job/firstsource-regional-patient-financial-advocate","title":"Regional Patient Financial Advocate","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Legal","role_family":"Legal","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":952},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T02:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T13:38:25Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Join our team and make a difference!\nThe FT Regional Patient Financial Advocate (Weekends Only) is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.\nSchedule: Mon-Tue 10:00am-6:30pm, Wed-Thur 8:00am-4:30pm, Fri 9:00am-5:00pm (Possible Weekends) Required Travel must be open. .\nLocation:Grand Rapids, MI\n***MUST Have***\nEssential Duties and Responsibilities:\nReview the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.\n\nScreen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.\n\nInitiate the application process bedside when possible.\n\nIdentifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.\n\nHave reliable transportation to assist with coverage onsite and at nearby sites when needed.\n\nIntroduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.\n\nProvides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.\n\nRecords all patient information on the designated in-house screening sheet.\n\nDocument the results of the screening in the onsite tracking tool and hospital computer system.\n\nIdentifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.\n\nReviews system for available information for each outpatient account identified as self-pay.\n\nFace to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.\n\nDocument out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.\n\nOutside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.\n\nOther Duties as assigned or required by client contract\n\nAdditional Duties and Responsibilities:\nMaintain a positive working relationship with the hospital staff of all levels and departments.\n\nReport any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)\n\nAccess information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).\n\nKeep an accurate log of accounts referred each day.\n\nMeet specified goals and objectives as assigned by management on a regular basis.\n\nMaintain confidentiality of account information at all times.\n\nMaintain a neat and orderly workstation.\n\nAdhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.\n\nMaintain awareness of and actively participate in the Corporate Compliance Program.\n\nEducational/Vocational/Previous Experience Recommendations:\nHigh School Diploma or equivalent required.\n\n1 - 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.\n\nPrevious customer service experience preferred.\n\nMust have basic computer skills.\n\nWorking Conditions:\nMust be able to walk, sit, and stand for extended periods of time.\n\nDress code and other policies may be different at each healthcare facility.\n\nWorking on holidays or odd hours may be required at times.\n\nBenefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off\nWe are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.\nFirstsource Solutions USA, LLC","description_format":"text","description_chars":3921,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.764,"p_room":0.55,"age_days":17,"expected_fill_days":17,"reasons":["conf:4","velocity","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-regional-patient-financial-advocate","json_url":"https://alion.io/job/firstsource-regional-patient-financial-advocate.json","meta":{"generated_at":"2026-10-24T21:46:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-regional-patient-financial-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-regional-patient-financial-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-regional-patient-financial-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-regional-patient-financial-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-regional-patient-financial-advocate"}]}