{"id":2464438,"url":"https://alion.io/job/firstsource-senior-customer-service-representative","title":"Senior Customer Service Representative","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1206},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T18:08:28Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T04:17:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title: Senior Customer Service Representative (Senior Associate)\nLocation: BSR IT SEZ, Hyderabad\nJob Summary:\nWe are seeking a dedicated and experienced Senior Customer Service Representative (Senior Associate) to join our dynamic team at BSR IT SEZ, Hyderabad. The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional service to our clients. This role requires a proactive approach to problem-solving and the ability to handle customer inquiries with professionalism and efficiency.\nResponsibilities:\nProvide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.\nAct as a point of contact for escalated customer concerns, demonstrating strong problem-solving skills.\nMaintain a thorough understanding of company products and services to effectively assist customers.\nDocument customer interactions and feedback accurately in the CRM system.\nCollaborate with team members to improve processes and enhance the overall customer experience.\nTrain and mentor junior staff on customer service best practices and company policies.\nAnalyze customer feedback and trends to identify areas for improvement.\nParticipate in team meetings and contribute to the development of customer service strategies.\nMandatory Skills:\nProven experience in a customer service role, preferably in a BPO/KPO or call center environment.\nStrong knowledge of customer service principles and practices.\nExcellent verbal and written communication skills.\nAbility to handle difficult situations with empathy and professionalism.\nProficient in using CRM software and other customer service tools.\nStrong analytical and problem-solving skills.\nPreferred Skills:\nExperience in training or mentoring team members.\nFamiliarity with quality assurance processes in customer service.\nKnowledge of industry trends and best practices in customer service.\nAbility to work in a fast-paced environment and manage multiple tasks effectively.\nQualifications:\nUnder Graduates are eligible\nMinimum of 3-5 years of experience in customer service, with at least 1 year in a senior or supervisory role.\nProven track record of achieving customer satisfaction and service excellence.\nWillingness to work flexible hours, including evenings and weekends as needed.\nIf you are passionate about customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity to join our team at BSR IT SEZ, Hyderabad.","description_format":"text","description_chars":2503,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T18:08:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:2","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-senior-customer-service-representative","json_url":"https://alion.io/job/firstsource-senior-customer-service-representative.json","meta":{"generated_at":"2026-10-14T09:03:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-senior-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-senior-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-senior-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-senior-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-senior-customer-service-representative"}]}