{"id":2070021,"url":"https://alion.io/job/firstsource-senior-software-engineer","title":"Senior Software Engineer","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6426},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"DynamoDB","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T09:07:54Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Firstsource:\nFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.\nJob Description - AWS Connect Developer\nExperience: 2-7 years\nFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.\nWe are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our 'right shore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.\nOur clientele includes Fortune 500 and FTSE 100 companies.\nJob Overview:\nThe role has the accountabilities of designing, developing and implementing cloud-based Contact Center as a Service (CCaaS) solutions using Amazon Connect and associated AWS services across client engagements.\nKey Roles and Responsibilities:\nDesign, configure and implement contact center solutions using Amazon Connect\nDevelop and manage Contact Flows, Queues, Routing Profiles, Quick Connects and User configurations\nImplement IVR, call routing logic, call recording and reporting capabilities\nIntegrate Amazon Connect with AWS services such as:\n- AWS Lambda, Amazon Lex, Amazon S3, Amazon DynamoDB, Amazon CloudWatch\nDevelop backend logic using Python or Node.js for serverless integrations\nConfigure APIs and integrate with CRM and third-party systems\nSupport telephony integrations including SIP, PSTN and DID provisioning\nMonitor performance, troubleshoot routing issues and optimize call flows\nParticipate in requirement gathering, solution design discussions and implementation activities\nConduct testing (SIT/UAT), deployment and provide production support\nDocument technical designs, configurations and implementation details\nCollaborate with solution architects, project managers and client stakeholders to ensure timely delivery\nKey Capabilities and Experience\n2-7 years of hands-on experience in developing and implementing solutions using Amazon Connect\nStrong understanding of contact center operations and omni-channel customer experience\nExperience integrating conversational AI using Amazon Lex\nWorking knowledge of serverless architecture and AWS ecosystem\nUnderstanding of telephony concepts including SIP, VoIP and call routing\nExperience working with CRM integrations and REST APIs\nStrong troubleshooting and debugging skills\nAbility to understand client requirements and translate them into scalable technical solutions\nExposure to Contact Lens analytics and Quicksight reporting\nExperience working in agile delivery environments\nQualifications\nGraduate degree in Engineering / Computer Science / IT or related technical fields\nAWS Certification (Cloud Practitioner / Developer Associate) - Preferred\nDisclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. 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