Supervisor - Eligibility & Enrollment

Supervisor Role for our Provider Business Unit

FULL Time, Entry Level Supervisor position - GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location: ONSITE at a Medical Facility in Royal Oaks, MI

Hours: Mon-Fri 8:00am-4:30pm Hybrid, some travel to different facility may be required.

Due to the nature of this position and healthcare setting, up-to-date immunizations are required.

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Role Description:

This position is responsible for assisting the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.

Roles & Responsibilities:

• Lead, supervise and develop departmental teams.

• Oversee and direct the daily activities of the staff.

• Coordinate account inventories and report daily/weekly to the Department Manager.

• Problem-solve operational issues.

• Prepare and conduct staff training.

• Maintain time and attendance records for staff.

• Conduct performance reviews.

• Assist with hiring.

• Delegation and inspection of workflows.

• Uphold a strong commitment to business ethics, including confidentiality and data privacy.

• Maintain consistent performance to achieve predefined performance metrics.

• Strictly adhere to compliance regulations and security policies.

• Ensure compliance with all federal, state and local laws.

• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.

• Coordinate overtime with the Department Manager to accommodate workloads

• Meet goals and objectives as assigned by management.

• Report and document employee disciplinary problems to the Department Manager.

• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.

• Maintain awareness of and actively participate in the Corporate Compliance Program.

• Assist with other projects as assigned by management.

Qualifications:

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education:

High school diploma or equivalent required

Bachelor's Degree Preferred or equivalent combination of education and work experience required

Work Experience:

• Medicaid 3- 5 years' experience required
• Medicare 3-5 years' experience required
• Hospital Customer Service required
• Supervisory/leadership experience

Competencies & Skills:

• Ability to effectively work and communicate with coworkers, staff and clients

• Ability to always present oneself in a professional and courteous manner

• Working knowledge of Personal Computers
• Ability to demonstrate initiative and creativity in fulfilling job responsibilities

• Excellent written and verbal communication skills

• Ability to prioritize multiple tasks in a busy work environment

• Must demonstrate strong leadership abilities

Additional Qualifications:

• Ability to work a flexible work schedule, with occasional weekends and evenings for any work-related driving

• Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements

• Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization

• verification, and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 50 pounds.

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including

pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or

local law. Firstsource also takes Affirmative Action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off