{"id":2070060,"url":"https://alion.io/job/firstsource-supervisor-eligibility-enrollment","title":"Supervisor - Eligibility & Enrollment","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":110},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-16T02:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-09T23:17:26Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Supervisor Role for our Provider Business Unit\nFULL Time, Entry Level Supervisor position - GREAT way to get hands on experience! Plenty of opportunities for growth within!\nLocation: ONSITE at a Medical Facility in Royal Oaks, MI\nHours: Mon-Fri 8:00am-4:30pm Hybrid, some travel to different facility may be required.\nDue to the nature of this position and healthcare setting, up-to-date immunizations are required.\nWe are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.\nAt Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.\nRole Description:\nThis position is responsible for assisting the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.\nRoles & Responsibilities:\nLead, supervise and develop departmental teams.\n\nOversee and direct the daily activities of the staff.\n\nCoordinate account inventories and report daily/weekly to the Department Manager.\n\nProblem-solve operational issues. \nPrepare and conduct staff training.\n\nMaintain time and attendance records for staff.\n\nConduct performance reviews.\n\nAssist with hiring.\n\nDelegation and inspection of workflows.\n\nUphold a strong commitment to business ethics, including confidentiality and data privacy.\n\nMaintain consistent performance to achieve predefined performance metrics.\n\nStrictly adhere to compliance regulations and security policies.\n\nEnsure compliance with all federal, state and local laws.\n\nCoordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.\n\nCoordinate overtime with the Department Manager to accommodate workloads\n\nMeet goals and objectives as assigned by management.\n\nReport and document employee disciplinary problems to the Department Manager.\n\nAdhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.\n\nMaintain awareness of and actively participate in the Corporate Compliance Program.\n\nAssist with other projects as assigned by management.\n\nQualifications:\nThe qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable\naccommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nEducation:\nHigh school diploma or equivalent required\nBachelor's Degree Preferred or equivalent combination of education and work experience required\nWork Experience:\nMedicaid 3- 5 years' experience required\nMedicare 3-5 years' experience required\nHospital Customer Service required\nSupervisory/leadership experience\nCompetencies & Skills:\nAbility to effectively work and communicate with coworkers, staff and clients \nAbility to always present oneself in a professional and courteous manner \nWorking knowledge of Personal Computers \nAbility to demonstrate initiative and creativity in fulfilling job responsibilities \nExcellent written and verbal communication skills \nAbility to prioritize multiple tasks in a busy work environment \nMust demonstrate strong leadership abilities \nAdditional Qualifications:\nAbility to work a flexible work schedule, with occasional weekends and evenings for any work-related driving \nAbility to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements \nAbility to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization\n\nverification, and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.\n\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nThis position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable. \nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nMust be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 50 pounds.\n\nFirstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including \npregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or \nlocal law. Firstsource also takes Affirmative Action to ensure that protected veterans and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities. \nBenefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off","description_format":"text","description_chars":5848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-08T06:07:41Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.79,"p_room":0.75,"age_days":23,"expected_fill_days":31,"reasons":["conf:3","velocity","win:late","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-supervisor-eligibility-enrollment","json_url":"https://alion.io/job/firstsource-supervisor-eligibility-enrollment.json","meta":{"generated_at":"2026-10-10T01:06:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1819,"day_limit":5000,"remaining_today":3181,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-supervisor-eligibility-enrollment"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-supervisor-eligibility-enrollment"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-supervisor-eligibility-enrollment"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-supervisor-eligibility-enrollment\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-supervisor-eligibility-enrollment"}]}