{"id":2070031,"url":"https://alion.io/job/firstsource-support-specialist","title":"Support Specialist","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-11T15:29:27Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management.\nRoles & Responsibilities\nData Entry, Scanning, Copying, and Mail etc.\nEnsure that the information entered in loaded into the system with minimal errors.\nMeet daily productivity goals and objectives assigned by management on a daily basis.\nAssist with other projects as assigned by management.\nUphold a strong commitment to business ethics, including confidentiality and data privacy.\nMaintain consistent performance to achieve predefined performance metrics.\nStrictly adhere to compliance regulations and security policies.\nEnsure compliance with all federal, state and local laws.\nQualifications\nThe qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nEducation\nHigh school diploma or equivalent required\nCompetencies & Skills\nAbility to effectively work and communicate with coworkers\nPossess great attention to detail\nProficiency in Microsoft Office products and working knowledge of personal computers\nExcellent organizational skills\nAbility to demonstrate a reliable and consistent work history\nExcellent verbal and written communication skills\nPositive and professional demeanor, upholding high work standards and dependability\nSelf-disciplined and capable of maintaining focus with minimal or no management supervision\nAdditional Qualifications\nAbility to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements\nAbility to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification, credit report and drug test if applicable.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nMust be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 50 pounds.\nWe are an Equal Opportunity Employer. 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