# Team Lead

Team Lead Department/Group: Operations Business Unit: Hiring Location: INDIA, MUMBAI, MALAD, PARADIGM B Reporting To: Operations Manager Travel Required: No Job Summary The Team Lead is responsible for guiding and developing a team to ensure operational efficiency, adherence to performance metrics, and alignment with client and company standards. This role emphasizes employee development, quality assurance, and process compliance. All H1, H and G grade employees can apply. It will be a lateral movement for G grade employees and vertical movement for H1 & H grade employees. Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st of Sept 2026 Performance rating of CME or above in the last 6 months with no monthly BE rating. No documented disciplinary issues/PIP in the last 6 months. No Attendance Issues in the past year. No leave request in the coming 3 months. Current Voice experience mandatory. Key Responsibilities Leading a team of CSAs and motivate them to achieve team’s SLA (Client Targets & Quality Parameters). Floors walk regularly to supervise, coordinate, and monitor the activities of advisors to ensur

- **Id**: 4056094
- **Url**: <https://alion.io/job/firstsource-team-lead-2>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Mumbai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T05:08:10Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-11T05:08:10Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4774
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Business Process Outsourcing (BPO), Call Center Services

## Company

- **Id**: 1795846
- **Name**: Firstsource
- **Domain**: firstsource.com
- **Url**: <https://alion.io/company/firstsource>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Technologies

- **Microsoft Office** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: phd
- **Optional**: no

## Hiring locations

- **India** — Iso: IN; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T05:08:10Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 19
- **Reasons**: conf:0, win:early
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.