{"id":4316358,"url":"https://alion.io/job/firstsource-trainer-2","title":"Trainer","company":{"id":1795846,"name":"Firstsource","domain":"firstsource.com","url":"https://alion.io/company/firstsource","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T16:19:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: Trainer (Executive)\nLocation: Amherst, Amherst (Volume)\nJob Summary\nWe are seeking a dedicated and knowledgeable Trainer (Executive) to join our dynamic team in Amherst. The ideal candidate will possess strong customer service expertise and a passion for developing others. This role is pivotal in enhancing the skills of our customer service representatives, ensuring they deliver exceptional service to our clients. The Trainer will be responsible for designing and implementing training programs that align with our organizational goals and customer service standards.\nResponsibilities\nDevelop and deliver comprehensive training programs focused on customer service excellence.\nConduct needs assessments to identify training gaps and tailor programs accordingly.\nUtilize various training methodologies, including workshops, e-learning, and on-the-job training.\nEvaluate training effectiveness through assessments, feedback, and performance metrics.\nCollaborate with management to ensure training aligns with business objectives and customer expectations.\nProvide ongoing coaching and support to customer service representatives to reinforce training concepts.\nStay updated on industry trends and best practices in customer service and training.\nPrepare training materials, manuals, and documentation for reference and future training sessions.\nFacilitate role-playing exercises and simulations to enhance practical skills.\nMaintain accurate records of training sessions, participant progress, and feedback.\nMandatory Skills\nStrong knowledge of customer service principles and practices.\nExcellent communication and interpersonal skills.\nProven ability to engage and motivate learners.\nExperience in designing and delivering training programs.\nStrong organizational and time management skills.\nAbility to assess training needs and evaluate program effectiveness.\nPreferred Skills\nExperience in a BPO, KPO, or Call Centre environment.\nFamiliarity with e-learning platforms and training software.\nCertification in training or instructional design.\nAbility to adapt training methods to diverse learning styles.\nQualifications\nBachelor's degree in Business Administration, Human Resources, Education, or a related field.\nMinimum of 3 years of experience in customer service and training roles.\nProven track record of successfully training and developing teams.\nStrong analytical skills to assess training needs and outcomes.\nIf you are passionate about customer service and have the skills to train and inspire others, we invite you to apply for the Trainer (Executive) position in Amherst. Join us in our mission to provide outstanding service and support to our clients.","description_format":"text","description_chars":2681,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-11-14T16:19:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T18:15:51Z"},"pay":null,"html_url":"https://alion.io/job/firstsource-trainer-2","json_url":"https://alion.io/job/firstsource-trainer-2.json","meta":{"generated_at":"2026-11-14T18:15:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795846},"rest":"https://alion.io/mcp/rest/get_company?id=1795846"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirstsource-trainer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirstsource-trainer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirstsource-trainer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firstsource-trainer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirstsource-trainer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4316358}},{"tool":"search_jobs","arguments":{"company":"firstsource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4316358},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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