{"id":494958,"url":"https://alion.io/job/firstup-account-manager","title":"Account Manager","company":{"id":5280,"name":"Firstup","domain":"firstup.com","url":"https://alion.io/company/firstup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":134000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":235},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-21T18:58:31Z","employer_posted_date":"2026-08-21","last_verified_at":"2026-10-01T02:55:39Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention.\nResponsibilities\nEffectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.\nIdentify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.\nProspect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.\nDevelop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.\nLearn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.\nDevelop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.\nPartner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.\nLead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.\nOwn and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.\nParticipate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.\nLeverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.\nEnlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.\nDevelop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.\nQualifications\nBachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience\nFour or more years of experience in Enterprise SaaS sales and Account Management\nProven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts\nExperience preparing renewal proposals, account planning, territory strategy, and sales forecasting\nExperience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred\nDemonstrated success achieving quota attainment in a high-performing sales organization\nExperience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations\nExperience leveraging consultative sales methodologies such as MEDDPICC preferred\nStrong executive presence with exceptional relationship-building, communication, and presentation skills\nExperience partnering closely with Customer Success and cross-functional teams to support customer retention and growth\nAbility to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities","description_format":"text","description_chars":3559,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-09-07T03:59:31Z"}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.9,"age_days":39,"expected_fill_days":58,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/firstup-account-manager","json_url":"https://alion.io/job/firstup-account-manager.json","meta":{"generated_at":"2026-10-01T04:29:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3810,"day_limit":5000,"remaining_today":1190,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}