{"id":1889411,"url":"https://alion.io/job/fis-analyst-i-product-technical-support-2","title":"Analyst I, Product Technical Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":78,"ghost_share":0.038,"stale_share":0.526,"repost_share":0.115,"time_to_fill_p50_days":20,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T04:14:40Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T21:35:19Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What if your next role could help power the global economy? At FIS, our technology connects people, businesses and financial institutions around the world. We’re looking for curious, driven people who are ready to learn, lead and create what comes next. Join FIS and turn bold ideas into lasting impact.\nRole location: Hybrid (three days in-office, two days virtual)\nWork Schedule: Night Shift\nAbout the Role:\nYou will utilize your expertise in the business of banking. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer’s life cycle.\nAbout the Team:\nThe Client Support team is a highly collaborative organization that works together to help our clients be successful. Our team is comprised of experienced bankers that not only understand how to use our software, but how it applies to the business of banking. We are focused on handling client issues, resolving with urgency any errors they encounter. Most of our time is spent helping clients with their inquiries; helping them to better understand how to use our software so that they can best serve their customers.\nWhat you will be doing:\nHandling customer inquiries and resolving support issues such as:\n Financial transactions\n Operational controls\n Operational compliance\n Statements and notices\n\nProvide expert, in-depth product support to the customer.\nRecreating client issues in FIS test environments to provide the best solution to the reported problem.\nAnticipate next steps in what the client is trying to accomplish by asking probing questions.\nTroubleshoot problems with software applications and recommend corrective action.\nDocument customer information and recurring issues to support product quality programs and product development.\nMay conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.\nInterfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.\nAnalyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.\nAssists in documenting current policies and procedures.\nRepresents team on cross-functional teams for production, support and development activities.\nInterprets and presents data and conclusions to management as needed.\nImprove methodologies used in the job.\nOther related duties assigned as needed.\nWhat you bring:\nPrior US banking or finance related experience; personal banking or mobile banking experience preferred.\nExperience with Credit and Debit processing; banking deposits.\nExperience in Teller Deposits and Lending roles and applications\nCustomer service oriented; advocates on behalf of our clients\nThe ability to work independently and be a self-starter\nExcellent communication skills (written and verbal)\nStrong problem-solving, and research skills. Ability to anticipate next steps.\nStrong analytical skills; Resourceful in researching and testing - ability to go beyond what is found in the manual.\nClient-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.\nStrong relationship building skills - both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.\nMust have:\nConfidence in speaking with customers\nAdvance problem-solving skills\nAbility of grasp technical knowledge and or not afraid to ask for clarification on functional effects for client\n\nA bonus if you have:\nExperience with the banking system (preferred but not required)\nConfidence in speaking with customers\nAdvance problem-solving skills\nAbility of grasp technical knowledge and or not afraid to ask for clarification on functional effects for client\n\nWhat we offer you:\nAt FIS, you can learn, grow and make an impact in your career. Our benefits include:\nFlexible and creative work environment\nDiverse and collaborative atmosphere\nProfessional and personal development resources\nOpportunities to volunteer and support charities\nCompetitive salary and benefits\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":4925,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-05T04:14:40Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-i-product-technical-support-2","json_url":"https://alion.io/job/fis-analyst-i-product-technical-support-2.json","meta":{"generated_at":"2026-10-13T01:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-i-product-technical-support-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-i-product-technical-support-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-i-product-technical-support-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-i-product-technical-support-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-i-product-technical-support-2"}]}