{"id":716075,"url":"https://alion.io/job/fis-analyst-ii-product-technical-support-6","title":"Technical Product Support Analyst - Capital Markets","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":67,"ghost_share":0,"stale_share":0.522,"repost_share":0.075,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":135000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T07:46:29Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":43},"description":"Job Description\nWe are FIS. Our technology powers the world’s economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?\nAbout the team:\nYou will join a collaborative, client-focused team dedicated to supporting some of the world's leading financial institutions. Working closely with Product, Engineering, Implementation, and Knowledge Management teams, you will play a key role in helping clients maximize the value of our platform while ensuring a seamless support experience. The team is committed to continuous improvement, operational excellence, and delivering high-quality service in a fast-paced Capital Markets environment.\nAbout the role:\nWe are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.\nIn addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analyzing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimize disruption, improve response times, and ensure they get the most value from the platform.\nWhat you’ll be doing: \nOwn the triage and timely resolution of client queries, ensuring SLAs are consistently met \nBuild a strong understanding of the product to support a wide range of client challenges, from day-to-day usage to technical queries and logic interpretation \nTriage and validate incoming tickets to ensure they are complete and “investigation-ready,” including logs, JSON files, and environment details \nManage the full ticket lifecycle within JIRA, ensuring accurate updates, time tracking, and clear client communication \nAssess issue impact and urgency to assign appropriate priority levels and escalate where required \nInvestigate and resolve issues across logs, data feeds, APIs, and client configurations, including replicating scenarios where needed \nCollaborate with engineering, product, and knowledge teams to support client implementations, product adoption, and technical troubleshooting \nSupport software release processes and ongoing client onboarding activities \nBuild strong client relationships, develop an understanding of their business challenges and how the platform best supports them \nContribute to the continuous improvement of support workflows and processes to enhance efficiency and client experience\nWhat you should have:\n Capital Markets experienceis required.\nKnowledge of financial services regulatory frameworks is highly desirable, including regulatory change, compliance, and governance requirements.\nExperience supporting or implementing enterprise software in a client-facing environment.\nStrong technical capability, with the ability to configure and deploy components for troubleshooting and client support.\nExperience troubleshooting APIs, logs, data feeds, JSON files, and client configurations.\nProven client management skills, with experience building relationships in complex, demanding organizations.\nA proactive, self-motivated mindset with strong problem-solving and analytical skills.\nExcellent written and verbal communication skills, with the ability to convey information clearly and concisely.\nExperience prioritizing and managing multiple client issues while meeting service level agreements.\nRequired work hours: 8:00 a.m. - 5:00 p.m. EST\nOvertime required: Occasional, based on business needs and client priorities\nWeekends required: No, except for exceptional business-critical events\nTravel percentage for this role: Less than 10%\nAdded bonus if you have:\nExperience supporting SaaS or cloud-based enterprise platforms. \nHands-on experience with JIRA or other ticket management systems. \nExperience supporting software releases, onboarding activities, or client implementations. \nExposure to post-trade, regulatory reporting, trading, or market infrastructure environments. \nKnowledge of REST APIs, data integration concepts, and troubleshooting data feeds. \nExperience working with global financial institutions.\nWhat we offer you:\nA career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:\nA voice in the future of fintech\nAlways-on learning and development\nCollaborative work environment\nOpportunities to give back\nCompetitive salary and benefits\nFIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $27.07 - $46.03 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":7415,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-11T05:59:48Z"},{"event":"close","at":"2026-09-14T22:30:02Z"},{"event":"reopen","at":"2026-09-17T16:27:38Z"},{"event":"close","at":"2026-09-30T20:54:15Z"},{"event":"reopen","at":"2026-10-14T15:09:13Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.196,"p_room":0.36,"age_days":43,"expected_fill_days":24,"reasons":["conf:2","repost:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-ii-product-technical-support-6","json_url":"https://alion.io/job/fis-analyst-ii-product-technical-support-6.json","meta":{"generated_at":"2026-10-21T09:58:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-ii-product-technical-support-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-ii-product-technical-support-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-ii-product-technical-support-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-ii-product-technical-support-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-ii-product-technical-support-6"}]}