{"id":3785932,"url":"https://alion.io/job/fis-analyst-ii-product-technical-support-8","title":"Analyst II, Product Technical Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":82,"ghost_share":0,"stale_share":0.634,"repost_share":0.037,"time_to_fill_p50_days":27,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"C#","optional":true},{"name":"Delphi","optional":true},{"name":"Pascal","optional":true}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T07:19:15Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nWe are FIS\nOur technology powers the world’s economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?\nAbout the role\nIn this role, you will interact daily with clients to address questions, issues, and requests. You will perform functional investigations, communicate findings back to clients, and collaborate with cross-functional teams to drive remediation and resolution of internal and external issues. You will also lead client meetings to discuss expectations and maintain strong client relationships.\nAbout the team\nThe Adaptiv CX team supports the Adaptiv solution for a global client base and manages client interactions related to product support. The team investigates and troubleshoots issues impacting customers and identifies and validates software defects.\nWhat you will be doing\nProviding in-depth product support to FIS clients by resolving incoming inquiries. \nResponding to client product inquiries via telephone, email, and/or ticketing system. \nUsing strong interpersonal skills and product knowledge to support daily client-facing activities. \nResolving client concerns related to software solutions hosted by either the client or FIS. \nTroubleshooting software application issues and recommending corrective action or partnering internally to identify a resolution. \nRecreating client issues in test environments. \nWorking flexible, rotating shift hours. Additional paid shifts may be available on weekends and holidays. \nDocumenting client information and recurring technical issues to support product quality initiatives and product development. \nWhat you bring\nKnowledge of business goals, objectives and operations within the appropriate FIS organization. \nBachelor’s degree required, preferably in Computer Science, Mathematics, Physics, Engineering or a related field. \n2-4 years of relevant work experience. \nKnowledge of SQL preferred. \nStrong analytical skills. \nStrong organizational and time-management skills. \nSelf-starter with the ability to work independently. \nHigh level of comfort working with computers and a variety of applications. \nAdded bonus if you have\nInterest in or knowledge of financial risk. \nExperience with programming languages such as C# or Delphi/Pascal. \nKnowledge or experience in programming, business analysis or software product implementation. \nWhat we offer you\nA competitive salary and benefits. \nA variety of career development tools, resources and opportunities. \nPaid time off to support charities and give back to your community. \nA comprehensive range of benefits designed to support your lifestyle and wellbeing. \nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":4425,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-05T03:35:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:9","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-ii-product-technical-support-8","json_url":"https://alion.io/job/fis-analyst-ii-product-technical-support-8.json","meta":{"generated_at":"2026-11-09T15:09:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21248,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-ii-product-technical-support-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-ii-product-technical-support-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-ii-product-technical-support-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-ii-product-technical-support-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-ii-product-technical-support-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3785932}},{"tool":"search_jobs","arguments":{"company":"fisglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3785932},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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