{"id":185270,"url":"https://alion.io/job/fis-analyst-ii-production-support","title":"Analyst II, Production Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":73,"ghost_share":0,"stale_share":0.521,"repost_share":0.068,"time_to_fill_p50_days":25,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EKS","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Docker","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Least Privilege","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false},{"name":"Windows Server","optional":false},{"name":"Akamai","optional":true},{"name":"DNS","optional":true},{"name":"FinOps","optional":true}],"status":"live","first_seen_at":"2026-09-01T14:25:38Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-27T05:37:07Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":55},"description":"SITE RELIABILITY & CLOUD ENGINEER\nProduction Engineering | Pune, India\nROLE PURPOSE\nEngineer reliable, secure and scalable cloud services by combining production operations with software engineering, automation, observability and cloud platform expertise. The role owns service reliability outcomes across the application lifecycle and partners with development, infrastructure, security and support teams to prevent incidents, reduce toil and improve customer experience.\nRole Overview\nWe are seeking an experienced Site Reliability and Cloud Engineer with strong hands-on expertise in AWS and/or Microsoft Azure. The successful candidate will design, deploy, operate and continuously improve production services, with a focus on availability, performance, resilience, security and operational efficiency.\nThis is an engineering-led production role. The engineer will use automation, infrastructure as code, telemetry and disciplined incident/problem management to create sustainable services, accelerate safe change and reduce manual operational effort.\nKey Responsibilities\nOwn the reliability, availability, performance and operational readiness of cloud-hosted applications and platform services.\nDefine and maintain service level indicators (SLIs), service level objectives (SLOs), availability targets and actionable service-health dashboards.\nBuild monitoring and alerting around customer-impacting symptoms, golden signals and service dependencies; reduce alert noise and improve diagnostic quality.\nAutomate repeatable operational work, remediation, deployments, configuration, evidence collection and environment validation using code and pipelines.\nDesign, build and maintain cloud infrastructure using infrastructure as code, reusable modules, policy guardrails and secure engineering standards.\nParticipate in incident response and on-call support, including rapid triage, stabilisation, technical escalation and clear stakeholder communication.\nLead or contribute to blameless post-incident reviews; identify root causes, track corrective actions and engineer controls that prevent recurrence.\nPartner with application engineering teams on architecture, capacity planning, performance engineering, release readiness and production operability.\nImprove deployment safety through CI/CD controls, automated testing, progressive validation, rollback strategies and change-risk reduction.\nEngineer resilience through high-availability patterns, backup and restore validation, disaster-recovery runbooks, failover testing and dependency mapping.\nManage production risks including vulnerabilities, patching, certificates, secrets, access controls, audit evidence and cloud security findings.\nCreate and maintain runbooks, standard operating procedures, architecture records and operational knowledge that support consistent 24x7 service delivery.\nAnalyse operational data and trends to reduce mean time to detect and restore service, eliminate recurring failure modes and improve capacity and cost efficiency.\nMentor support and engineering colleagues in SRE practices, automation, observability, troubleshooting and operational ownership.\nRequired Skills and Experience\nThree or more years of experience in cloud engineering, production engineering, DevOps, platform engineering or Site Reliability Engineering.\nHands-on experience operating production workloads on AWS and/or Microsoft Azure, including compute, networking, identity, storage, managed databases and monitoring services.\nStrong Linux/UNIX administration and troubleshooting skills; working knowledge of Windows Server is beneficial.\nPractical experience with Kubernetes and containers, including EKS and/or AKS, Docker, deployment troubleshooting and workload reliability.\nInfrastructure-as-code experience using Terraform; ability to build reusable, governed and maintainable modules.\nCI/CD experience with tools such as Harness, Azure DevOps, GitHub Actions, Jenkins or equivalent, including deployment and rollback controls.\nProgramming or advanced automation capability using Python, PowerShell, Bash or a comparable language; coding experience beyond simple one-off scripts.\nExperience with observability platforms and practices covering metrics, logs, traces, dashboards, alerting and application performance monitoring.\nStrong incident and problem management experience, including technical triage, root cause analysis, corrective actions and production communications.\nUnderstanding of distributed systems, scalability, high availability, capacity management, performance bottlenecks and failure modes.\nExperience supporting SQL Server and cloud database services, including connectivity, performance diagnostics, backup/restore and operational monitoring.\nWorking knowledge of cloud security, least privilege, certificate and secrets management, vulnerability remediation, auditing and compliance controls.\nExperience with ServiceNow or a comparable IT service management platform for incidents, problems, changes and operational work tracking.\nClear written and verbal communication, disciplined documentation, strong ownership and the ability to work across engineering and business teams.\nDesirable Skills\nCloud certification in AWS or Microsoft Azure; Kubernetes or Terraform certification is advantageous.\nExperience with Akamai, API gateways, web application delivery, DNS, load balancing, VPNs and enterprise network connectivity.\nKnowledge of event-driven and service-oriented architectures, domain-driven design and messaging platforms.\nExperience in regulated financial services or another environment with formal change, risk, audit, resilience and data-protection obligations.\nExperience implementing policy as code, security scanning, automated compliance controls, FinOps or cloud cost optimisation.\nExperience supporting globally distributed services, customer onboarding and follow-the-sun operational models.\nSuccess Measures\nOutcome\nEvidence of Success\nReliability\nServices have defined health measures, meaningful alerts, tested recovery procedures and improving availability trends.\nEngineering efficiency\nManual toil and recurring incidents are reduced through automation, reusable tooling and preventive engineering.\nOperational readiness\nReleases and services meet documented production-readiness, security, observability and support requirements.\nIncident learning\nMajor incidents produce clear root causes, owned corrective actions and measurable risk reduction.\nCollaboration\nDevelopment, platform, security and support teams share clear ownership and use consistent operational practices.\nRole Expectations\nLocation: Pune, India.\nFlexible to work on rotational shifts and weekends too.\nWork closely with global engineering, production support, security and service-management teams.\nParticipate in an agreed on-call or out-of-hours support rotation where required for production services.\nDemonstrate an engineering mindset: automate where practical, design for failure, measure service health and treat operational learning as product improvement.\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":7717,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-01T14:25:38Z"},{"event":"close","at":"2026-09-08T02:59:38Z"},{"event":"reopen","at":"2026-09-18T13:34:19Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.399,"p_room":0.28,"age_days":55,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-ii-production-support","json_url":"https://alion.io/job/fis-analyst-ii-production-support.json","meta":{"generated_at":"2026-10-27T06:00:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-ii-production-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-ii-production-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-ii-production-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-ii-production-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-ii-production-support"}]}