{"id":1746102,"url":"https://alion.io/job/fis-analyst-lead-product-technical-support","title":"Analyst Lead, Product Technical Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":73,"ghost_share":0.041,"stale_share":0.479,"repost_share":0.123,"time_to_fill_p50_days":21,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":175000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":70},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T03:51:34Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Description\nAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?\nAbout the Role\nAs an Analyst Lead, Product Technical Support, you will provide expert support for FIS Treasury Management System (Integrity) clients, helping organizations manage cash flow, financial transactions, and financial risk. You will serve as a trusted resource for customers, resolving complex system and process-related issues while ensuring a high-quality support experience. Success in this role means enabling clients to maximize the value of their treasury technology, optimize operational efficiency, and maintain seamless business processes. You will collaborate closely with internal teams and customers to drive problem resolution and continuous improvement.\nWhat You Will Be Doing\nProvide expert-level support for Treasury Management System users, addressing cash management, dealing, and system configuration inquiries.\nInvestigate and resolve application, data, and system-related issues to minimize customer disruption.\nSupport customers with account setup, payment processing, and transactional workflow questions.\nTroubleshoot software functionality, integration, and performance concerns while recommending effective solutions.\nCollaborate with product, development, and operational teams to document recurring issues and improve customer outcomes.\nEducate clients on product functionality, enhancements, releases, and industry best practices.\nAnalyze customer-reported issues, identify root causes, and communicate timely resolutions.\nContribute to process improvements that enhance team productivity, service quality, and operational efficiency.\nMaintain accurate case documentation and ensure compliance with support standards and processes.\nBuild strong customer relationships through proactive communication and professional problem-solving.\nRequired Qualifications\nExperience in a client-facing technical or product support role.\nStrong verbal and written communication skills with the ability to explain complex concepts clearly.\nExcellent analytical and problem-solving capabilities.\nHigh attention to detail and commitment to delivering quality outcomes.\nStrong interpersonal skills and willingness to learn complex financial and technology products.\nEffective organization, prioritization, and time management skills.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nProficiency with computers, business applications, and enterprise software platforms.\nFluent English communication skills.\nPreferred Qualifications\nExperience in banking, treasury, financial services, or fintech environments.\nKnowledge of treasury management, cash management, payments, or financial operations.\nExperience supporting SaaS-based business applications.\nExperience providing ServiceNow user support or administration.\nFamiliarity with software integrations, data troubleshooting, and workflow management processes.\nWhat We Offer You\nAt FIS, you can grow your career as far as you want to take it. Here’s what else we offer:\nOpportunities to make an impact in fintech\nPersonal and professional learning\nInclusive, diverse work environment\nResources to give back to your community\nCompetitive salary and benefits\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5098,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-03T05:57:03Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.618,"p_room":0.9,"age_days":8,"expected_fill_days":21,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-lead-product-technical-support","json_url":"https://alion.io/job/fis-analyst-lead-product-technical-support.json","meta":{"generated_at":"2026-10-12T05:14:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8366,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-lead-product-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-lead-product-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-lead-product-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-lead-product-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-lead-product-technical-support"}]}