{"id":3028020,"url":"https://alion.io/job/fis-analyst-senior-product-technical-support-3","title":"Analyst Senior, Product Technical Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0.071,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":461},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:38:32Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T04:24:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nEvery day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.\nRole location: required hybrid schedule in posted location.\nAbout the Role:\nYou will utilize your expertise in the business of banking. Our most successful team members have extensive banking background and understand how banks serve their customers. This includes understanding how a bank thinks about the products and services offered, to how the bank manages operations and delivers a unique customer experience across the customer’s life cycle.\nKey responsibilities:\nHandling customer inquiries and resolving support issues such as:\nTeller Processing & Financial transactions\nOperational controls\nOperational compliance\nBalancing\nProvide expert, in-depth product support to the customer.\nRecreating client issues in FIS test environments to provide the best solution to the reported problem.\nAnticipate next steps in what the client is trying to accomplish by asking probing questions.\nTroubleshoot problems with software applications and recommend corrective action.\nDocument customer information and recurring issues to support product quality programs and product development.\nWhat you bring:\n5+ years - experience\nThe ability to work independently and be a self-starter\nExcellent communication skills (written and verbal)\nStrong problem-solving, and research skills. Ability to anticipate next steps.\nStrong analytical skills; Resourceful in researching and testing - ability to go beyond what is found in the manual.\nClient-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.\nStrong relationship building skills - both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.\nExperience with the HORIZON core banking system (preferred but not required)\nAt FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.\nHere’s what else we offer:\n· Opportunities to make an impact in fintech\n· Internal career growth opportunities\n· Personal and professional learning\n· Inclusive, diverse work environment\n· Resources to give back to your community\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nEEOC Statement\nFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here\nFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. 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