{"id":2367213,"url":"https://alion.io/job/fis-analyst-senior-product-technical-support","title":"Analyst Senior, Product Technical Support","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":92,"ghost_share":0.043,"stale_share":0.489,"repost_share":0.12,"time_to_fill_p50_days":20,"computed_at":"2026-10-14T05:52:18Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:52:04Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T05:22:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.\nAbout the team\nThis position is a technical application support role for ImageCentre/FCM (FIS Content Management), an industry leading, module-based content management and document imaging suite. We are a solution that provides many widely utilized functions within the financial and business industry. The application interfaces with many other FIS products suites along with third party applications. The team operates at a fast pace and is expanding its client base quickly. The core functionality is report archiving, document management and tracking, and workflow processing.\nWhat you will be doing\nThis role is assigned cases for the resolution of processing issues and functionality concerns. The support technician will document client and internal updates along the case lifecycle through resolution or escalation reassignment. You will work both independently and with senior technical staff to correct the described concerns. You will work in both the software GUI and the Oracle SQL database to resolve many issues. This role is also expected to communicate with other vendors, such as core processing applications and Document Retrieval applications.\nWhat you bring:\n3-6 years Banking Operations, Customer Service, and/or technical support.\nMicrosoft software application experience (Client OCX via TCP/IP communication to server-side COM-Component Object Model applications, Remote Desktop Connection Manager/RDC, Office)\nProficient in building simple to intermediate SQL queries for application data validation.\nService Now case management/ticketing experience\nIntrapersonal skills when dealing with a large client base\nExceptional verbal and written communication\nExcellent work ethic and self-motivating\nStrong application-level problem-solving skills and sound technical judgment.\nBasic Windows network troubleshooting skills, including TCP/IP connectivity, web browser issues, and shared folder access.\n\nAdded bonus if you have:\nCore banking or item processing software experience\nImage scanning, handling and conversion experience\n\nWhat we offer you\n\nA broad range of professional education and personal development possibilities - FIS is your final career step!\nA variety of career development tools, resources, and opportunities\nThe chance to work on some of the most challenging, relevant issues in financial services & technology\nA broad range of professional education and personal development opportunities\n\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3421,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T16:52:04Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-14T05:52:18Z"},"pay":null,"html_url":"https://alion.io/job/fis-analyst-senior-product-technical-support","json_url":"https://alion.io/job/fis-analyst-senior-product-technical-support.json","meta":{"generated_at":"2026-10-14T06:32:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4808},"rest":"https://alion.io/mcp/rest/get_company?id=4808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffis-analyst-senior-product-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffis-analyst-senior-product-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffis-analyst-senior-product-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fis-analyst-senior-product-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffis-analyst-senior-product-technical-support"}]}