{"id":1474160,"url":"https://alion.io/job/fis-application-maintenance-support-analyst","title":"Application Maintenance & Support Analyst","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":47,"ghost_share":0.021,"stale_share":0.574,"repost_share":0.106,"time_to_fill_p50_days":22,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tunisia"],"countries":["TN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":110000,"period":"year","method":null,"sample_n":4231},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Dynatrace","optional":true},{"name":"Octopus Deploy","optional":true},{"name":"PowerShell","optional":true},{"name":"Splunk","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-29T18:08:19Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-09-30T20:54:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?\nAbout the Role:\nYou will support and optimize mission-critical AddVantage environments that enable asset management and trust accounting operations. In this role, you will ensure system availability, performance, reliability, and security across customer environments while resolving complex technical challenges. You will partner with infrastructure, network, security, and support teams to deliver operational excellence and continuous improvement. Success is measured through platform stability, incident resolution, automation outcomes, and customer satisfaction.\nAbout the team:\nThe AddVantage Technical Support team provides 24x7 operational and technical support for FIS AddVantage, a real-time, browser-based solution supporting asset management and trust accounting functions. AddVantage environments primarily run on Microsoft Windows platforms and leverage InterSystems Caché databases. These systems are hosted either within FIS data centers or at customer-managed locations.\nThe team is responsible for ensuring high availability, performance, security, and operational excellence across customer environments while providing expert support for business-critical applications and infrastructure.\nWhat You Will Be Doing:\nAdminister, maintain, and optimize enterprise application environments running on Microsoft Windows Server platforms.\nMonitor system health, performance, and availability to ensure reliable service delivery.\nInvestigate and resolve complex application, infrastructure, and production incidents.\nDesign and implement automation solutions that improve operational efficiency and reduce manual effort.\nPlan and execute operating system upgrades, migrations, and infrastructure enhancements.\nSupport and troubleshoot database-related issues impacting application performance and stability.\nDevelop and maintain scripts, automated workflows, and job scheduling processes.\nMonitor and resolve issues involving batch processing, file transfers, and scheduled operations.\nCollaborate with infrastructure, network, security, vendors, and customer teams to deliver effective technical solutions.\nContribute to incident, problem, and change management activities while driving continuous service improvements.\nProvide technical guidance, knowledge sharing, and mentorship to team members.\nCoordinate and support projects impacting customer environments, ensuring successful implementation and minimal operational disruption.\nRequired Qualifications\nExperience administering and supporting Microsoft Windows Server environments.\nExperience supporting enterprise applications in production or customer-facing environments.\nStrong troubleshooting and root-cause analysis skills across application, system, and infrastructure layers.\nKnowledge of networking fundamentals, network infrastructure, and diagnostic methodologies.\nExperience with secure file transfer technologies, including SFTP, FTPS, and related protocols.\nStrong communication and customer service skills with the ability to engage technical and non-technical stakeholders.\nExperience working with cross-functional teams, including infrastructure, network engineering, security, and application support.\nExperience managing technical initiatives from planning through implementation.\nExperience administering and supporting Microsoft IIS environments.\nBachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.\nYou will participate in a rotating on-call support schedule, typically one week per month, including weekend coverage. During on-call periods, team members provide support for critical issues outside normal business hours to ensure the continued availability of customer environments.\nPreferred Qualifications\nExperience with InterSystems Caché or InterSystems IRIS databases.\nFamiliarity with Tidal Workload Automation or similar enterprise scheduling platforms.\nExperience supporting IBM Sterling Connect: Direct in Windows environments.\nExperience developing PowerShell scripts and infrastructure automation solutions.\nKnowledge of enterprise monitoring, operational support, and workload scheduling practices.\nExperience with observability and monitoring platforms such as Dynatrace, Zabbix, and Splunk.\nExperience with software deployment and release automation tools such as Octopus Deploy.\nWhat We Offer you\nAt FIS, you can grow your career as far as you want to take it. Here’s what else we offer:\nOpportunities to make an impact in fintech\nPersonal and professional learning\nInclusive, diverse work environment\nResources to give back to your community\nCompetitive salary and benefits\n#LI-RB1 #LI-Hybrid\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":5663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Tunisia","iso":"TN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-29T18:08:19Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-application-maintenance-support-analyst","json_url":"https://alion.io/job/fis-application-maintenance-support-analyst.json","meta":{"generated_at":"2026-10-01T01:56:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1529,"day_limit":5000,"remaining_today":3471,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}