{"id":1540019,"url":"https://alion.io/job/fis-application-production-support-sql-javalinux-2","title":"Application & Production Support (SQL & Java,Linux)","company":{"id":4808,"name":"FIS","domain":"fisglobal.com","url":"https://alion.io/company/fis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":50,"ghost_share":0.04,"stale_share":0.58,"repost_share":0.1,"time_to_fill_p50_days":21,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-09-30T20:54:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-09-30T20:54:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Application & Production Support (SQL & Java,Linux)\nWe are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.\nIn addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analysing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimise disruption, improve response times, and ensure they get the most value from the platform.\nWhat you’ll be doing:\nResponds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.\nReports design, reliability and maintenance problems or bugs to design engineering/software engineering.\nMay be involved in customer training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.\nReview support transition checklists received from implementation.\nWork on small CX projects independently or have ownership of project execution when multiple staff members are working on the project.\nLiaise with technical support teams to address critical technical support items and assist the team with client triage sessions.\nCollaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues.\nMay select, develop, and evaluate personnel to ensure the efficient operation of the function.\nOther skills\nGood communication skills\nGood to have finance [Capital Market] domain Knowledge\nCan work well with remote teams\nWhat you should have:\nExtensive experience in client facing role\nManage client communication\nProvide trainings to clients\nWeekly governance calls with clients\nManaging client escalation\nManage ticket queue in Team Support\nCollaborate and work well with remote technical teams\nSkills:\nHolds 4-7 years of experience in IT - Java Techno Functional Support\nGood in Java Support\nShould be able debug SQL issue\nShould be able write sql queries with all types of join and group by\nShould be comfortable with Microsoft SQL Server Management Studio \nShould be able to debug application logs\nUnderstand JAVA application and debug the configurations\nWhat we offer you:\nAt FIS, you can learn, grow and make an impact in your career. Our benefits include:\nA multifaceted job with a high degree of responsibility and a broad spectrum of opportunities\nA modern, international work environment and a dedicated and motivated team\nDiverse and collaborative atmosphere\nProfessional and personal development resources\nOpportunities to volunteer and support charities\nPrivacy Statement\nFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.\nSourcing Model\nRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.","description_format":"text","description_chars":3963,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-09-30T20:54:15Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fis-application-production-support-sql-javalinux-2","json_url":"https://alion.io/job/fis-application-production-support-sql-javalinux-2.json","meta":{"generated_at":"2026-10-01T20:01:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2732,"day_limit":5000,"remaining_today":2268,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}